Social Share Lag Time

[John_Morgan]

I sent out my newsletter 3 hours ago, but the "Social Share" feature hasn't yet posted to my FB pages.  However, I do have one page that was deleted in a effort to consolidate our Facebook presence, but it still appears in the social share setup.  This week I accidentally left it selected.  Could that be causing the system to hang?  I don't remeber it taking this long to post to FB.  Maybe I should just do it manually from now on.

[Marissa_R Moderator · Accepted solution]

Hi John,

This is something that we are aware of and are working to resolve.  It isn't being caused by you having another page selected.  The automatic social sharing is not going out, but what you can do is after your email has been sent is go into the email and send it out manually.

Here are instructions below:

Click on the name of your email from the Email tab.

That will take you to the Email Details page.  Scroll down to Social Sharing and click Share Again.

Then you can re-share your email from there.  I apologize for the trouble. When this is corrected, I will update this thread.

Thank you for your patience.

[John_Morgan]

Thanks!  I went ahead and did it manually with the archive link.

[Marissa_R Moderator]

You're welcome!  That works too!

[Walk_on_Water]

 I have tried and tried again to send my campaign to Facebook.  Even doing it manually.  Getting "Error" message. 

[Marissa_R Moderator]

Hi Angie,

Do I have permission to access your account to take a look at this?

If I do, what is the name of the email you are trying to share please?