Give Me What I Really Want: Best Customer, Best Practice [ Edited ]

[Jarrad_M CTCT Employee]

When I walk into my local convenience store,  everyone knows my name and makes me feel welcomed. A simple trip for milk can turn into a 30 minute stop as I chat and catch up with the owners and staff. Of course, the longer I'm in there the more I purchase.

The point I'm trying to make is this small mom & pop convenience store and it's owners have formed a relationship with me and because of this, I will be a lifelong customer and referer of their store.

I found a great post over at Small Business Trends that understands this. For the full post, check out:

Give Me What I Really Want: Best Customer, Best Practice

What do you do to reward your loyal customers? What's the story you tell?

[MarketingDoc]

Jarrad - Great comments in this post. I posted on my blog last month with a similar spin but using customer-centric marketing as well as for a B2B company. Never forget the "service" in customer service. Let me know what you think.

MarketingDoc

[Jarrad_M CTCT Employee]

Hi Mike,

Liked your post. It really is all about connecting with the customer if you want to have a successful business. Thanks for your share.

Thanks,