Embedding work order number into a survey link
We have work orders managed thru an app that lay out the scope of work performed for a customer by a technician. At completion of work, an option on the app can send the customer an email or a text with the work order number embedded in the message. Can Constant Contact embed this work order number in a survey link so that the number becomes part of the survey response? We want to directly tie the survey result to the scope of work (which may vary greatly from job to job) and the technician performing that work.
3 replies
Best reply by DavidFischerSolutionsForGrowth
I'm happy to help. You can add your work order to the end of the survey's url to personalize it. When you are filling out the Survey page settings (you access the page setting in the top right corner of the survey ) you will see the setting window. The last option is the Custom URL, you can add your work order there. See the screenshot below. Please reach out if you have any further questions.
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