Thanks for reaching out and we're sorry to hear this! While this is a great way to change up your regular emails and add a personal touch to your marketing not all email clients support animated GIFs. Given that you'll want to make sure to add a caption or include an image description just in case the GIF doesn't play. It sounds as though this is what you're experiencing!

So sorry to hear this is happening! I took a look at your campaign and can see exactly what you are describing. In fact, your gif only plays once in both your campaign and the Library itself. Was this a gif you created yourself? There is a setting when creating a gif that will cause it to play only once instead of in a loop. However if you take a look at your library you will now see a Support Copy of your gif. Out of a courtesy this Support Copy has been edited so it may continuously loop correctly. I hope this helps!

These are great questions! I apologize at this time we don't have any articles about creating gifs, this is something you would have to further troubleshoot on your end. We do however have some best practices for uploading gifs into your account and basic troubleshooting information as well.