Ability to cancel add-ons like Inbox Preview WITHOUT calling Billing

I was able to purchase the add-on inbox preview within seconds, of course because they will earn $10 extra from my account per month.  But in order to remove it I need to call billing.  I can understand calling billing to cancel the service but a simple add-on?  This is silly and set-up so people won't call.

21 Comments
Rob_L
Employee
Status changed to: Voting Open

Hi @AngelM30763,

 

Thanks for the great feedback. Our developers are currently working on ways to streamline our cancellation process. I'm going to open this ticket up for voting so we can see how many other customers second this feedback.

 

Thanks for using Constant Contact!

Rob L.

karenK730
Occasional Participant

Agreed!  I can only do this stuff on the weekend as I'm a volunteer and have a full time job during the week.  I'm sitting on hold the day of our big event trying to prevent another charge to my credit card. This is very frustrating! 

JacobN8
Retail

It should be in the UI to be able to add or cancel add ons---not a call. Make it self serve please!

MaryP0240
Consulting & Training

I don't even know how/why "Inbox Preview" started showing up on my account?! Yes, you should most definitely be able to cancel w/o having to call Billing! Not cool Constant Contact.

JeannetteS40
Participant

Yes, it is very frustrating. Please fix this issue.

 

AndreaJohnson
Participant

agree! I am trying to cancel it as well and looks like I'll have to call you! Make it simpler. 

FBCWylie
Participant
I can easily toggle this on, but not get rid of it? Its 2020 guys, time to update.
VanceM1
Participant

I also want to remove Inbox Preview from my billing. I signed up by mistake. It is very misleading how it is added. Also I live outside the US and calling is impossible. This is ridiculous and I am considering using a different service. I have used Constant Contact for many years, but this may indeed push me into another service.

VanceM1
Participant

I was looking to send resend and email and accidentally signed up for Inbox Preview. Now I cannot delete the service unless I call them. I live in Dubai and calling would be too expensive. This is to much of a scam. I should be allowed to delete this add-on without calling anyone. I have been a long time CC customer, but this may indeed get me to change services.This is ridiculous!

JackS995
Health Practitioners & Centers

Inbox preview was misleadingly added to my account as an add on by a simple click without warning or ability to cancel. Gain some ethics and stop trying to take advantage of your customers before they permanently leave you for another service that has integrity.

BetteR1
Occasional Participant

I can't figure out how to delete it either.   Didn't even know I signed up for it (don't think I did!)

ChelseaL59
Occasional Participant

Definitely needs to be added. I just accidentally added the SEO to my account (no warning that I was even making a purchase - shame on you guys) and now there is no way to easily remove it. 

JenniferR536
Participant

I also added an "add on" by accident. It would be nice to be able to cancel with one click. Even if that capability was only available the first 48 hours after purchase.

Fuji19
Participant
At 10:30cst 5/29, I waited 20 minutes for the 3rd time since accidently purchasing Preview In Box feature. I finally got to speak with an associate. "Gaston" told me that I needed to contact Litmus at a third party number to remove this $10 service fee (it was the same 855-229-5506 number) After another 20 minute wait I was able to remove the fee but this is the second negative experience. There is no reason for me to keep using Constant Contact. Aside from the 'Gastons,' not providing an immediate 'undo' option for these purchases is flaw. Thank you, Christine
ChelseaL59
Occasional Participant

This thread has been open to voting since 2018. This needs to be fixed. I am surprised this company hasn't been sued yet for allowing a non-authorized charge for reoccurring payments. I have just started using constant contact and have enjoyed it because of ease of access, but I am already looking into changing companies because of this shady way of doing business - it makes me question what other ways they may be using my information without me authorizing. 

NicholeR19
Consulting & Training

Definitely make it simpler. Many other services allow you to go in and simply remove add-ons such as this by clicking in the 'change your subscription' area. Please add this.

ZackL41
Participant

this is the way how they can rip you off

BetteR1
Occasional Participant

Total rip off.  I have called 3 separate times to remove this "add on" that I did not add - because you cannot change it online.  And then, the people that answer have to "transfer" you multiple places.  They just make it difficult for you - I tweeted once and did not follow through.

 

I disputed the charge with my credit card company for the last two now - and will do the rest of them since I called the first time.  Just crazy. 

BetteR1
Occasional Participant

I called again, representative was very nice - as they usually are.  On the phone/hold for almost 20 minutes.  Said they would refund me within the next day or two.  But, I've heard that story before.

 

She said the last charge did not go through - I said, no-it didn't - because I told my credit card company to not allow it - since calling them doesn't work. 

 

It is a pain to change services, but that may be the only solution.  This is our last try!

 

NawalZ
Occasional Participant

Same here. I clicked by error just to see what is inbox preview and it was purchased !!!

 

I can't find how to cancel this 

MariaG1447
Participant

😡Unbelievable that 2 years have passed and the development teams still doesn't finds a online way/process to cancel an add-on service.

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