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Account Hold

0 Votes

Due to the COVID-19 pandemic, I reached out to Constant Contact to suspend my account in which I was informed that a $10 fee would be assessed however what was NOT told to me was that I would subsequently be charged each month thereafter. I just discovered $10 charges for May thru July. After speaking with a billing representative, I was informed that I would be refunded for July but not June as it is too late? I'm fine with the May charge however I am not understanding the inability to refund me for June. I am not at all pleased with this service. To that end, I've terminated my relationship with Constant Contact altogether and it is highly unlikely that I will return to this platform nor recommend your service to others. 

1 Comment
Moderator
Status changed to: Closed - No Action

Hi @KarenF254 thank you for sharing this feedback with us! You are correct, when an account is suspended they will continue to be charged this lower suspend fee every month on their billing date. This process is also stated in the suspension email that our Billing support sends to all users.  I have however submitted your feedback to the appropriate teams. One of these agents will contact you directly with any further updates on your refund request.