Adding users to my account

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Your video said I could add up to ten people to access and work on the account. I tried to add one and was given a pop-up message that said I had to upgrade for that. I would like to add a member of my team to help, as she understands technology better than I. I have to call support often for help with little things. Just don't understand what one person couldn't be added. You need to edit the video about this because it gave false hopes.
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