Billing Experience on Trial Account

0 Votes

I was a constant contact user for many years from inception and recently created a FREE account to test the waters. What a mistake that was. The system is outdated and does not have any support agents to chat with, just automated nonsense chatbots. I also NEVER knowingly gave permission to charge my card and didn't get any emails to that effect, just a surprise charge on my credit card that I couldn't email support about and couldn't chat with support about. Absolutely the worst support I've had in a long time. DELETE MY ACCOUNT and NEVER CONTACT ME AGAIN You are dead to me.

1 Comment
Status changed to: Closed - No Action

Hi @user7642023 thank you for sharing this feedback with us! We apologize this is the experience you've had with your account. While we do offer users a free 60-day trial, we also offer a 30-day money back guarantee. Support is also available by phone or chat Monday through Sunday at these hours and numbers. However, due to account security our chat support is unable to assist with billing related requests. Instead we ask that you call into our Billing Support directly. With that said I can see our Billing Support was able to assist with canceling your account.

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