Billing

0 Votes

Billing

Why am I getting a email that you will disconnect me? Our last payment was 10/12/18. Plus we are automatic. Your own records even show me posted. Was this just a blanket email to everyone?
3 Comments
CTCT Employee
Status changed to: Closed - No Action

Hi @JimB7184,

 

It looks like you spoke with our billing team and they found an old trial account that you were getting notified about. I'm sorry for any kind of confusion this caused.

 

Thank you for your understanding,

Rob L.

Occasional Visitor

Constant Contact, I paid for a Constant Contact a year ago and used it once, and see that you billed my credit card 5 hours ago for another full year, I never authorized you to do that.  Now when I try to get a hold of you are saying you are not open on Thanksgiving, yet you billed my credit card on Thanksgiving.  Please reverse that charge.  I have contacted my credit card company to dispute the charge. Colleen Brownworth.

 

Moderator

Hi @ColleenB928

 

I took a peek at your account and can see you were able to get in touch with our support team about this. If you have any further questions, please give a call back to our billing department and one of our billing agents can help you get the answers you need. Thanks!