0 Votes
The billing and payments online are a user's nightmare. I have wasted at least 3.5 hours this week trying to pay a past due balance. The work credit card was canceled and I'm waiting for a new one. I tried to pay with check and couldn't. Spoke with billing was told I could pay by check if it is annual. I changed to annual and wanted to pay over $1,000 right this minute. Still can't pay. FYI- I will use my personal card to pay the past due balance and then leave Constant Contact after this cycle.
1 Comment
Frankie_P
Moderator
Status changed to: Closed - No Action

Hi @RNLouisiana we apologize this is the experience you've had with the billing on your account! While we are unable to go into an account's billing details here in the Community, we can see you were able to speak with our billing support about this as well. If you have any further questions on updating your payment method on file, please give a call back into our Billing department for further assistance.

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