Cancel online

I am frustrated that I can't simply cancel my account online. You can easily take our payments and change payments but you make it difficult to cancel our account; I have to contact during business hours and you don't have customer support during the weekends?! This makes me not want to use constant contact in the future.

123 Comments
Consulting & Training
I'm trying to figure out how to cancel my account, but cannot find it on the website. I can do just about everything else (upgrade, etc) but no cancellation option on the site.
New Member
How do you cancel a subscription?
Occasional Visitor

Your hold time is in excess of 30 minutes and I want to cancel my membership with you!  You make this too difficult by not letting your clients do this online!

New Member

We want to cancel our subscription on ConstantContact 

Employee
Status changed to: Closed - No Action

Hello @JorunnSingstadD,

 

To cancel your account you just need to give a call in to our Billing Team and they can handle this for you over the phone. Their direct number can be found here: https://community.constantcontact.com/contact-support

New Member
I'm very unhappy that there is no way for me to discontinue using Constant Contact online. I can't remove my credit card, or do anything to stop them from billing me. HELP!
Employee
Status changed to: Closed - Implemented

Hi @JillB685

 

If you would like to discontinue Constant Contact service, you can reach out to our billing support team and they can assist you with that. Their direct line can be found here: https://community.constantcontact.com/contact-support

Occasional Visitor
I want to cancel my account. This is the second time I have requested this. I am VERY dissatisfied with the service and dishonesty of the representative who contacted me initially. I was assured that my monthly fee would not be more than $45.
Employee
Status changed to: Closed - No Action

Hi @DorothyP01

 

I'm sorry to hear about your experience with one of our representatives. If you would like to cancel your account, you will need to speak with a member of our billing support team. You can find their direct contact information here: https://community.constantcontact.com/contact-support .

 

Thanks and have a great day!

-Rob L.

Occasional Visitor

This is BS.   You should be able to cancel your account online.  I should not have to call someone to either reduce my bill, suspend my account, or cancel it.

I'm so irritated that I no longer want an account.

Occasional Visitor
Make it easy for people to cancel their subscription. Your clear reluctance to help people that, for what ever reason, need to cancel their subscription says a lot about your integrity as a company. Or did I miss finding a place to simply Cancel My Subscription?
Occasional Visitor

CONSTANT CONTACT IS BAN NEWS! TERRIBLE RUDE PEOPLE IN BILLING!

 

THEY MAKE IT VERY HARD TO CANCEL YOU BILLING...

 

YOU HAVE TO CALL THEM UP, CAN'T BE DONE ONLINE!

 

Consulting & Training

I am having the same problem with suspending my account too. The UK no can only be called from the UK between midnight and 4am. What use is this when you have to go to bed early to get up early for your job? Is there a number I can call during UK working hours please? 

Member

Please invoice me BEFORE debiting funds from my bank account. To take money and then have your representative act rude when I question the lack of an invoice prior to the debit is not professional.

Occasional Visitor

 I asked if email addresses were part of the package (they would have this on their recording) which was not true. Once I determined that email addresses were not part of the package I wrote the guy who signed me up. See below, My first email to Andrew was June 13th, 2018, and it did not create an auto-reply. The auto-reply only happened on the 25th when I sent the 2nd email. Why would they provide Andrews email address if he did not receive incoming emails? Does this sound like a reputable company?

 

They took the second payment July 10, 2018. See emails below, I only removed my name and email address, otherwise, they are copies of the original emails

 

This email is requesting a cancelation and a full refund 

 

Andrew, I have not received a response. Regardless I want to cancel my subscription with Constant Contact, I am not able to obtain email lists as I requested. I expect a full refund as Constant Contact was not able to perform as discussed. I only signed on for the mailing lists.  Why would I pay for ConstantContact when I can get Mail Chimp for free. I will have low volume. 

 

 

From: "Debbie
To: "Andrew Glasby" <>
Sent: Wednesday, June 13, 2018 11:30:27 AM
Subject: Re: Schedule Your Constant Contact Kickoff Appointment!

 

Andrew, during our call I asked if Constant Contact had Canadain lists, you indicated yes. 

If I am reading the information correctly, constant contact does not provide lists. Is this true?

This was not my understanding although I did ask the question a couple of times.

It was an email list by industry by an area that I require.

 

From: "Andrew Glasby" <>
To: "Debbie
Sent: Monday, June 4, 2018 4:46:06 PM
Subject: Schedule Your Constant Contact Kickoff Appointment!

 

 
 
 
Hi Debbie,


Welcome to Constant Contact! HERE is the link to schedule your coaching session with our Support Specialist to help you get off to a great start!  Your success is our priority so we will cover the top items for your account to help you see results quickly.  Please make sure you have your login details ready to go for your appointment.

 

Thank you again for joining Constant Contact and we look forward to speaking with you soon.

 

Schedule Your Call Now! 

 

 

Sincerely,


Andrew Glasby | Online Marketing Consultant

P:  |  | Schedule an AppointmentClick Here 

 

 

 

Know a Friend or Family Member that could use Constant Contact for their business or non-profit?

 

CLICK HERE to get them set up with a trial so they can experience the power of Constant Contact too. When they move forward with a full paid account we will apply a $30 account credit to your account and their account!

 

*(Please note** - the email address you’ve responded to is used only for sending email and responses are not monitored.)*

Hello,

Thank you for reaching out to us. We love hearing from our customers, and want to ensure that your requests are routed to the appropriate team for assistance.

Our Help Center can be accessed at: https://www.constantcontact.com/help. You’ll find helpful information and links to contact us across multiple channels (phone, chat, and email).

We apologize for not being able to directly respond to your request through this address.

Sincerely,

The Constant Contact Team

 

Occasional Visitor

This is complete BS. I cancelled my account but low and behold they just took more money out of my account! I am in So Africa and can not call the US from my office and they won't cancel on line. Worst customer service I have ever experienced. I will NEVER recommend this service to anyone.

New Member

I agree - I found out the same thing.  There is no way to cancel or stop billing online, they do not provide any email address for sending a cancellation request and they do not provide a way to remove your credit card from the system (this really suprises me and makes me worry about their integrity).

 

They made it real easy to start paying them "bucco bucks" for their service, but very difficult to cancel - so that they can screw their customers as much as possible.

 

Shame on you Constant Contact!!!!!!!

Regular Visitor

Whycan't we cancel our account online?!

This is ridiculous.

 

We operate our business in Asia and you are asking us to call in eastern time only MOnday to Friday.

 

BS service.

New Member
I cannot see how to delete this account. Please do so. Thank you
Employee
Status changed to: Closed - No Action

Hi @JackV80

 

In order to cancel your account you will need to contact our billing support team. You can find their contact information here: https://community.constantcontact.com/contact-support

 

Thanks for using Constant Contact!

Rob L.

Occasional Visitor

I am really disappointed with Constant Contact who appear to be anything but what they say on the can


@JackV80 wrote:
I cannot see how to delete this account. Please do so. Thank you

 

New Member

Contact your credit card company to block them and dispute the charges.  Leave them bad reviews EVERYWHERE.  Tell everyone else about them too.


@JorunnSingstadD

 Don't forget to mark all their emails as SPAM!!

Member

Absolutely insane that you cannot cancel your account online. I've been on hold for over 10 minutes and counting now to do something that should take less than 3 minutes to accomplish on my own. After having been a customer for several years, it definitely inspires me to tell others not to do business with your organization.

 

 

 

Occasional Visitor

please cancel my account and refund me your received 45 usd, and leave free my credit card information, otherwise I will complaint you, my email exporturco@gmail.com

Visitor

I am in China and want to cancel my account, but I have to CALL IN???????

Why can't I cancel online.

It's hard to call overseas from China as my mobile does not call international.

Constant Contact team please help me resolve this asap.

Visitor

So the only way to cancel is to ring them!? I hope this works :( I really want to change as they seem like such good value on the face of it and yet have such limited ability to sequence etc. and yet upgrading costs so much more it's crazy! Now it's so difficult to change!

 

Solution Provider

I have contacted them to cancel my account, they said they will do it in 4 working days and today they have withdrawn my bank $25 more. Anyone faces this issue? anyway to claim it back?

Occasional Visitor
There is nowhere in the site to cancel my account and neither the help or contact us button work.
Employee
Status changed to: Open Questions

Hi @MichaelF6497 

 

Thank you for your feedback. I'm sorry you were having issues with the help and contact us buttons. It looks like you were able to get in touch with our billing support team and get your account scheduled for cancellation. If there's anything else I can help you with, please let me know. 

 

As far as the help and contact us buttons go, could you elaborate on what is happening with those buttons? Are they non-responsive or is there some specific strange behavior occurring? Our developers are still investigating possible issues with those features and It would be helpful for us to know what you are experiencing.

 

Thank you for using Constant Contact,

Rob L.

Occasional Visitor

My wife has asked me to close this account never used in almost a year and I told my account manager to close it twice and he never did. I guess I got to remember to only call them to cancel, which I have done, just thought I could find on line way to do it. Very disappointing 

Occasional Visitor

Please cancel my account as the  business has sold.  I am giving you my official notification Sun April 12, 2019.  You no longer have authority or my permission to access my credit card or payPal account.

I will notify both to cancel any bills you might send through.

Thank you,

Treva Mulligan, Flirt Boutique

574-767-0180

Occasional Visitor
you all need to include a delete / can cancel account option from the settings menu. This is completely unacceptable. I seriously don't have for a 15 minute phone call, just to cancel a trial account. I guess it will just sit here not being used.
Moderator

Hi @LeviA0 thank you for sharing your feedback on our cancellation process. I apologize for any inconvenience this process may cause! You are correct, we do ask that users call into our Billing Department to take this action on their accounts. These calls only last a few minutes but allow us to maintain your account security and collect valuable feedback. With that being said, I have taken a look at your account and can see it is an expired trial account. Because of this you do not have to take any further actions to cancel, it is no longer active.

Occasional Visitor
I am extremely upset about the difficulty of cancelling my account. No one would ever answer the phone and there is no way to cancel online. This is unacceptable and make your service one of the poorest I had to use.
New Member
I'm trying to cancel my account, and I've been on hold for almost 15 minutes. That's not great customer service!! It would be convenient to have that option on the website!!
Frequent Visitor
Having to call in to cancel my account is a ridiculous requirement.
New Member
I was tricked into joining this by virtue of conference registration and find it difficult to cancel my account. very annoying
New Member
I went through every menu that I could, and there was no way for me to cancel my subscription through the website. The only thing that I can find is that I have to call to cancel. This is very inconvenient, and it would be nice if that option was offered.
New Member

Can You please delete My Account ! i do not want to Use it anymore because the software can't even run properly on my devices 

And also i do not like the footer Contant contact logo.

and Sorry i'm in Africa and Making this kind of call from my country is really complicated.

best regards

Account username : hello.quessia@gmail.com

Occasional Visitor
PLEASE DONT' MAKE IT SO DIFFICULT TO CANCEL. I SPENT 20 MINUTES TRYING TO FIND THE CANCEL BUTTON BUT THERE ISN'T ONE. I AM 1 PERSON RUNNING A BUSINESS AND HAVE LITTLE TIME TO SPARE. YOU CONTINUE TO BILL US EACH MONTH AND WE HAVEN'T USED ANY OF YOUR SERVICES. DO YOU HAVE TO MAKE THE CUSTOMER SPEND THIS MUCH EFFORT TO CANCEL? IT MAY BE ONLY 20/ MONTH BUT IF WE AREN'T USING THE SERVICE WHY WOULD YOU WANT TO INCONVENIENCE YOUR CUSTOMER.
Occasional Visitor
you make it too **bleep** hard to cancel. jerks.
Administrator
Status changed to: Voting Open
 
New Member

Bad business practice not allowing us to cancel online.  Makes my decision to cancel even more so.

New Member
Hello, I would really like a way to cancel my account online without having to call anyone. Thank you for your time!
New Member
Make it easier to cancel accounts!!!! You look shady when it is hard. Nice job.
Anonymous
Not applicable
account page lacks DELETE ACCOUNT function
New Member
Your cancellation process is **bleep**ty and takes too much time. Just make a button to unsubscribe instead. The current procedure is time consuming and abusive
New Member
The fact that you make it so difficult to cancel your account, having to call and wait on hold for a long time, and talk to someone who is pushy about not doing it, is insane. Especially while there are a plethora of other services that are both more modern, easier to use and free. I canceled my account because my business no longer exists. However, if I am to start another in the future, and need email services, etc, I would no come back to Constant Contact for these reasons, where as if it were easier to use, change or cancel the account or vastly more modern than competitors, I would have considered returning or suspending rather than canceling.
New Member
It is not easy to find a cancel subscription button
New Member
Should be able to cancel online. Garbage that you can't