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Cancel online

Cancel online

I am frustrated that I can't simply cancel my account online. You can easily take our payments and change payments but you make it difficult to cancel our account; I have to contact during business hours and you don't have customer support during the weekends?! This makes me not want to use constant contact in the future.

69 Comments
New Member
You should not have to call in to terminate an account. It is a sleazy marketing ploy.
Frequent Visitor
why is it so difficult for me to find out how to put a hold on my account or cancel until i resubscribe in April? i have go to "ed" in upper right corner and impossible to find under account.... that would make sense. thank you Peggy
Occasional Visitor

I am also very surprised that you don't provide an email address, or a simple button "cancel my account" for that matter. I have to make a costly international phone call to cancel something I don't use??

 

I can only see this as a deliberate hurdle to keep you from cancelling. (and no, I am not buying the "security concerns" argument)

 

Bad service!

New Member

Cancelling a CC account should be an online option.

 

New Member
I would like to be able to close my account within my profile/account login - thank you!
New Member

Constant Contact, it appears you are not listening to, empathizing with and helping your prospects and customers. To just parrot back a canned answer is poor relationship management and poor reputation management. It's unprofessional, unethical and poor form. 

 

Michael

 

New Member

I am at work trying to cancel this account and there is over a 30 minute wait.  This is unacceptable for any business.  There needs to be another way to cancel.  I am going to try to remove my billing information next.

New Member

The CC cancelation process is so bad. They force you to call and then make you wait on the phone forever! This from a company that specializes in email and helping people opt out. But they try to block clients from  opting out of their service! I suggest you use instead. 

New Member

The CC cancelation process is so bad. They force you to call and then make you wait on the phone FOREVER to speak with a human! This from a company that specializes in email and helping people opt out. But they try to block clients from  opting out of their service! I will never recommend this service to any clients again. I suggest you use  instead. 

Visitor

I find it reprehensible that an email company makes you jump through such hoops to cancel as to call in, especially when its not a 24hour call center or a toll-free call. You will never get my business!!!

Frequent Visitor

Agreed. This is ridiculous. We should be able to cancel online anytime. We used to recommend Constant Contact to our clients. Now anytime email marketing comes up in a conversation we will advise against using Constant Contact.

New Member

Adding to the list of dissatisfied customers -

I was told I was getting a 30 day trial and 3 months free, but after the 30 days my account was automatically charged and there's no way for me to cancel online. I can't wait to call the billing department tomorrow morning and sit on hold for an hour just to have someone try to guilt me into keeping my subscription. 

All Star
Ridiculous that I can't cancel my account without calling in. Just as you have Unsubscribe buttons on the emails you should have the same courtesy for those of us paying you.
Visitor

Easiest way to do it is to change your credit card info with a bad CVV and bad exp date. Done deal.

Occasional Visitor
It is difficult to cancel your service.
Occasional Visitor

You make it really, really, really difficult to cancel.

New Member

I agree with the others here. I find it B.S. that I have to call to cancel. This company has no problem taking my money online, billing me online, etc., but I can't cancel online. I work with online services all the time that don't require a phone call to end their services. For this reason, though I had originally wanted to suspend, I'm now going to cancel, and for this reason alone, I won't be referring the company to anyone else.

New Member

This is actually the worst email company I've ever had the horrible experience of dealing with. Making it impossible to cancel online a $20 per month subscription unless you call them physically is terrible customer experience.

 

Will never ever use this their service and will be telling everyone I know to stay away from this cancerous company

New Member

I agree with you. I know what to do. I will cancel my credit card and remove my PayPal access.  This will cancel it I'm sure. Maybe we can get a phone call then.