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We want to cancel our subscription on ConstantContact 

8 Comments
CTCT Employee
Status changed to: Closed - No Action

Hello @JorunnSingstadD,

 

To cancel your account you just need to give a call in to our Billing Team and they can handle this for you over the phone. Their direct number can be found here: https://community.constantcontact.com/contact-support

New Member

This is BS.   You should be able to cancel your account online.  I should not have to call someone to either reduce my bill, suspend my account, or cancel it.

I'm so irritated that I no longer want an account.

Occasional Visitor

CONSTANT CONTACT IS BAN NEWS! TERRIBLE RUDE PEOPLE IN BILLING!

 

THEY MAKE IT VERY HARD TO CANCEL YOU BILLING...

 

YOU HAVE TO CALL THEM UP, CAN'T BE DONE ONLINE!

 

Occasional Visitor

I am having the same problem with suspending my account too. The UK no can only be called from the UK between midnight and 4am. What use is this when you have to go to bed early to get up early for your job? Is there a number I can call during UK working hours please? 

Occasional Visitor

 I asked if email addresses were part of the package (they would have this on their recording) which was not true. Once I determined that email addresses were not part of the package I wrote the guy who signed me up. See below, My first email to Andrew was June 13th, 2018, and it did not create an auto-reply. The auto-reply only happened on the 25th when I sent the 2nd email. Why would they provide Andrews email address if he did not receive incoming emails? Does this sound like a reputable company?

 

They took the second payment July 10, 2018. See emails below, I only removed my name and email address, otherwise, they are copies of the original emails

 

This email is requesting a cancelation and a full refund 

 

Andrew, I have not received a response. Regardless I want to cancel my subscription with Constant Contact, I am not able to obtain email lists as I requested. I expect a full refund as Constant Contact was not able to perform as discussed. I only signed on for the mailing lists.  Why would I pay for ConstantContact when I can get Mail Chimp for free. I will have low volume. 

 

 

From: "Debbie
To: "Andrew Glasby" <aglasby@constantcontact.com>
Sent: Wednesday, June 13, 2018 11:30:27 AM
Subject: Re: Schedule Your Constant Contact Kickoff Appointment!

 

Andrew, during our call I asked if Constant Contact had Canadain lists, you indicated yes. 

If I am reading the information correctly, constant contact does not provide lists. Is this true?

This was not my understanding although I did ask the question a couple of times.

It was an email list by industry by an area that I require.

 

From: "Andrew Glasby" <aglasby@constantcontact.com>
To: "Debbie
Sent: Monday, June 4, 2018 4:46:06 PM
Subject: Schedule Your Constant Contact Kickoff Appointment!

 

 
 
 
Hi Debbie,


Welcome to Constant Contact! HERE is the link to schedule your coaching session with our Support Specialist to help you get off to a great start!  Your success is our priority so we will cover the top items for your account to help you see results quickly.  Please make sure you have your login details ready to go for your appointment.

 

Thank you again for joining Constant Contact and we look forward to speaking with you soon.

 

Schedule Your Call Now! 

 

 

Sincerely,


Andrew Glasby | Online Marketing Consultant

P: (781) 482-8146 | aglasby@constantcontact.com | Schedule an AppointmentClick Here 

 

 

 

Know a Friend or Family Member that could use Constant Contact for their business or non-profit?

 

CLICK HERE to get them set up with a trial so they can experience the power of Constant Contact too. When they move forward with a full paid account we will apply a $30 account credit to your account and their account!

 

*(Please note** - the email address you’ve responded to is used only for sending email and responses are not monitored.)*

Hello,

Thank you for reaching out to us. We love hearing from our customers, and want to ensure that your requests are routed to the appropriate team for assistance.

Our Help Center can be accessed at: https://www.constantcontact.com/help. You’ll find helpful information and links to contact us across multiple channels (phone, chat, and email).

We apologize for not being able to directly respond to your request through this address.

Sincerely,

The Constant Contact Team

 

Occasional Visitor

This is complete BS. I cancelled my account but low and behold they just took more money out of my account! I am in So Africa and can not call the US from my office and they won't cancel on line. Worst customer service I have ever experienced. I will NEVER recommend this service to anyone.

Visitor

Whycan't we cancel our account online?!

This is ridiculous.

 

We operate our business in Asia and you are asking us to call in eastern time only MOnday to Friday.

 

BS service.

New Member

Contact your credit card company to block them and dispute the charges.  Leave them bad reviews EVERYWHERE.  Tell everyone else about them too.


@JorunnSingstadD

 Don't forget to mark all their emails as SPAM!!