I am very disappointed to call three times to cancel my subscription. Left on excessive hold twice, unable to call back for days due to work schedule, can't cancel online. Third time calling finally can cancel however unable to get a refund for the last billing cycle! I haven't used the service in a month and was unable to get through to cancel before the billing cycle ended. Not at all what I expected especially since I have been a customer for 4 years. And the customer support person hung up on me when I expressed my disappointment. POOR closing of what had been a very good experience. Tracy Scott -