We all started somewhere! Share your experience on the Get Advice: Let's Get Started Sweepstakes thread and be entered to win a $100 credit on your Constant Contact account.

Close button missing from feedback screen

0 Votes

can't get rid of this feedback screen really annoying

21 Comments
KimberlyP555
Participant
There is no cancel button if a person has no feedback.
LisaF345
Occasional Participant
This is ANNOYING!
LisaF345
Occasional Participant

DARN it! Your request for feedback is still in front of the doc I want to work on. What's going on?

 

Thank you for sharing your feedback!

 

Your thoughts and ideas help us improve your experience.
 
I had to close out CC to get rid of your box and re-open the program. Not a good way to treat your customers.

 



SherronL9
Participant
This pop up is annoying.
JonG94
Real Estate
This popup box is annoying
Beatriz_R
Employee
Status changed to: Voting Open

Hello @KimberlyP555 ,

 

Thank you for bringing this to our attention, we are aware of this issue and working to resolve it as quickly as possible.

In the meantime, you can still close the dialogue by clicking the area where the 'X' should be on the top right of the window. The 'X' to close it is there, it's just invisible.

I've put this post in 'Voting' in case others are seeing the same thing and will advise when we have it fixed.

 

Thank you for your patience!

ConradR
Participant
Not sure why this window popped up, but rather not spend time writing this message.
WPUMC
Participant
I don't know why this popped up, but not having an exit button is a problem...
Caitlin_M
Administrator
Status changed to: Voting Open
 
TheodoreH1
Consulting & Training
how i make this window go away?
artsyf0
Participant
this pop up won’t go away ay
RandyC71
Participant
This form simply popped up while I was trying to save my work.
Caitlin_M
Administrator
Status changed to: Open Questions

Hi @RandyC71. Do you know what type of form it was? Were you not able to close out of it? 

Caitlin_M
Administrator

Response from @RandyC71:

"I'm sorry, but I don't recall at this point what the form was. That is correct; I could not get out of the form without proceeding with the form."

 

---

 

Thank you! We have reports similar to this. There should be a close button or X in the top right corner but on certain pages in accounts, the X has a white color so it's not visible. If you come across this again, you can hover your pointer in the top right corner until a hand icon appears and then you can close out of the form.

 

EdW173
Participant
There is no way to close the feedback window without submitting feedback.
LauraB48826
Participant
i definitely do not like that this white box asking for my feedback popped up in the middle of working on my email campaign. totally disrupted me
sharonr03
Participant
during editing is annoying
Caitlin_M
Administrator
Status changed to: Open Questions

Hi @sharonr03. What type of pop up did you receive? Do you remember what it was asking? 

sharonr03
Participant

it was asking to make a comment and share in the community and there was no X to X out of the box - so I put a comment in and then it would not let me out of that box either so I had to re-start the whole program to recover and get back to my work

Caitlin_M
Administrator

Thank you @sharonr03. We've seen on some screens that the close X is not appearing (even though it is there). If you hover over the top right corner, the arrow should change to a hand and you can click on this to close the window.

Frankie_P
Moderator
Status changed to: Closed - Implemented

Hi everyone, thank you for your patience as we looked into this! The good news is we have received word from our engineers that this issue has been resolved. If it is still occurring or if you have any additional questions on this, please don’t hesitate to respond to this post as we would be happy to assist you further.

What happens with product feedback?

Find out about the life-cycle of a product idea when it is posted on our Feedback board.

Read More

What's New

See the latest Constant Contact product release notes and updates.

Learn More