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Consistent Billing with warnings

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Consistent Billing with warnings

WARN US when we are trying to do something that will cause our rate to go up. I have never had to deal with someplace that can raise/lower your monthly agreed upon fee without notifying you ahead of time. If this keeps up, we will have to go with another service, even if it means fewer options.

Hi @Duffieer thank you for sharing this feedback! I can understand how important it is to be aware of the charges on your account. Your monthly bill is a combination of the pricing plan you've selected plus the number of active contacts in your account. Have you recently sent to a larger list than normal, or upgraded the Email Plan you are under? Your active contacts increasing or upgrading your Email Plan will are common reasons on why your pricing will automatically increase to a higher billing level.


Hi Frankie_P. I understand what the common reasons are for billing fluctuations, I am pointing out it is a rather unsavory business practice to not have some sort of notification that an action will result in a higher fee. I have to prepay in 6 month blocks, and it has only been covering 4 months because of rates rising.


The lack of digital communication / account agents is also frustrating. I communicate by email for transparency and historical record. You only provide phone numbers. I prefer when I have someone I can regularly contact about MY account. Why in the world does an EMAIL service not have a customer support EMAIL? 


I will most likely be signing up for another service that skips the canned public answers and will correspond with me directly and have up front consistent billing. So thanks Frankie_P, you helped make my decision easier.