0 Votes

When someone signs up for a service and doesn't ever use it. NO contacts added NO emails sent. Sadly you kept billing and then increased doubling the rate without even following up to see why I hadnt used the service.   Just take my money ! POOR SERVICE ! 

2 Comments
JillD912
Regular Participant

What company bills you for 1 year and 1/2 without checking on your account ? NO CONTACTS, NO EMAILS NOTHING used on my account. Yet they went and increased the pricing to double .. and did it without even telling me why? ! DO NOT USE ! 

Frankie_P
Moderator
Status changed to: Closed - No Action

Hi @JillD912 thank you for sharing this feedback with us. We apologize this is the experience you've had with the billing on your account. Because Constant Contact is a monthly billing service with tools outside of emailing such as contact management, social share, and website creations - accounts are charged whether email campaigns are sent or not. With that said we can see you were able to speak with our Billing Support and successfully cancel your account. Thank you for having been our customer, and should you ever need our service or assistance again please don’t hesitate to reach out! We wish you the best with your marketing endeavors!

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