Deleting Trial Accounts

0 Votes
I was surprised to find out that Contact Contact will not remove account that are involved in a trial period, and can only be removed by automated processes after the 60 day trial period has expired. This seems to be an unnecessary policy that lets my account information sit idle at a site where should be purged right away.
3 Comments
Frankie_P
Moderator

Hi @TerryH675

 

You are correct, these free trials run out in 60 days.  After the 60 days have passed you do not have to use your account any further if you do not wish to do so. The account will than no longer be active. However support can manually cancel the trial account before the 60 days have ended if requested by the account owner. Are you looking to have your account manually canceled before the trial period has ended? If so please feel free to respond to this post directly.

Frankie_P
Moderator
Status changed to: Open Questions
 
Frankie_P
Moderator
Status changed to: Closed - No Action

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! Please feel free to comment or vote on any of the other open ideas to let us know what you would like to see.

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