Showing results for 
Search instead for 
Did you mean: 
You deserve the best.
Beginning Saturday 2/15 we will be upgrading our phone system to ensure we are providing you with the best possible experience.
Due to this upgrade, we will be limited to Chat support only on Saturday from 10-8 pm ET.
On Monday, President's Day, we plan to have both Chat and Phone support available from 10-6 pm ET on the new system.
Thank you for your patience while we make these important updates.

Forgot to complete prepayment

0 Votes

Forgot to complete prepayment

I have a receipt for my 6 months paid subscription on 3/4/2015 but was unable to send out my first email because I am being listed as a trial basis.

Status changed to: Closed - Implemented

Hi @NathanM971

I am sorry for this confusion! I see you were able to get in touch with our billing team who was able to help solve this for you. It looks like the prepayment was completed after the call so you should be all set!