GIVE YOUR CHAT TEAM THE AUTHORITY TO CANCEL SERVICE

I AM STILL ON HOLD TRYING TO CANCEL MY ACCOUNT IT HAS BEEN OVER 33 MINUTES! CHAT IS USELESS AS THEY DON'T HAVE THE AUTHORITY TO HELP AND NO ONE IS AVAILABLE TO ANSWER THE PHONE AT CUSTOMER SERVICE YET THE ONLY WAY TO CANCEL IS TO "TALK TO A REPRESENTATIVE"??????

2 Comments
Frankie_P
Moderator

Hi @MaryL8

 

We apologize for the wait time you experienced, we have received reports of higher than normal waiting times. We can however see you were able to connect with our Billing Support and successfully cancel your account. Thank you for having been a customer - we wish you the best with your marketing endeavors. 

Frankie_P
Moderator
Status changed to: Closed - No Action
 
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