Have more than 10 users for multi-factor authentication

We are very unhappy about the MFA policy. We are a ski club, and we have more than 10 coaches that send out emails to their respective teams. We don't understand how we can continue to use Constant Contact for communication if our coaches can't sign in to write their emails. We don't all share a common office, so trying to share MFA details between people, with a shared login seems nearly impossible now. (And FYI, a little more notice would have been good. Now I'm scrambling to set up enough accounts so that coaches can communicate in the next few days.)

13 Comments
Frankie_P
Moderator
Status changed to: Voting Open

Hi @BSFA 

 

Thanks for sharing this feedback with us! We have tracked this request in our system and opened up your idea so other users can weigh in as well.

JerdonekA
Occasional Participant

Also very unhappy about this development that we did not see coming and don't want. Why can't we opt-out? I'm already scoping MailChimp, that allows for MFA opt-out.

GeorgeR54862
Participant

We are also unhappy with the Multi-Factor Authentication, as we have several different ministries within our church that send out emails daily. Please remove this as a requirement for login. It's hard to track down who's cell phone number is the selected MFA verification point.

AIRCARE_INTL
Occasional Participant

WOW, CS just hung up on me.

 

Trying to solve the probelm of getting access.

 

I have 5 different departments using CC. I cannot possibly input all of their personal (non company) phone numbers for SMS, They do not have company cells phones nor FB, nor Google account - FOR OUR SECURITY- and I as an admin, cannot loginto the accounts.

SanJoseLibrary
Regular Participant
The new mandatory MFA is making it difficult for our teams to connect with Constant Contact. As a city department that provides various services, we require multiple email categories. With a limit of only 10 user accounts, each user account has a team of 1-4 people who use a single account, making it impossible for our team members to connect with the new MFA rule.
michelleh027
Participant

Our company has been using CC for several years from multiple devices and users.  Having to use your call in authentification system, every time we use CC is absolutely inconvenient and counter productive.  It causes many interdepartmental calls about how to do this.  And, the time it takes to have everyone enter the phone number, some workers do not have personal extensions and it goes to our main switchboard, and we have to call the receptionist.  This is a horrible idea and a terrible inconvenience.  We are already looking for an alternative product!

Custer RoadU2090608503
Occasional Participant

We're in the same boat - our organization has always had a single login and the open email plan. But we have 7 who regularly use CC. For an extra $360/yr we can upgrade our plan. That's really hard to justify for no tangible additional benefit. is about to get our business, and we've been with CC since 2006. Unless they can find a way to grandfather us in and allow additional accounts, the MFA requirements are going to force our hand. 

DioceseofStCloudMN
Participant

We are also unhappy about the 2-factor authentication. We have multiple people that use Constant Contact and only have one phone number that gets contacted with the code is difficult at best! We need to disable the MFA or have an option of email for authentication.

AC_Global
Occasional Participant

Who thought it was a good idea to add two-factor authentication when the account maxes out at 10 users? This would make sense if you had an option where more than 10 accounts could be created. Looks like you didn't really think through this change. 

KiaD46
Participant
I would like to turn off the Multi-Factor authentication because multiple people from my company use this website to create marketing campaigns, but only one number can be on it so I have to send my coworkers the code every time they want to log in. Also, I'm doing this for an internship that is ending at the end of this month, so if I can't turn off the multi-factor authentication or change the number I will have to keep giving them the codes while I am at school and my other job.
BSGP
Participant
Allow us to add another phone number or remove the MFA login setting.
SteveK62
Consulting & Training

Please add my name to the "petition" against mandatory multifactor authentication.  If some people or businesses want it, that's fine.  Make it optional.  But a one size fits all approach just does not work for every company.  Business 101 is that you don't tell people how they have to use your service, you ask them how they want to use your service.  I don't think this was a well thought out decision.     

HayZ
Occasional Participant

We are extremely unhappy with this new feature as well!  Most of us are working remotely now, and as conference planners are often out of the office when accessing our account and this has made it very frustrating to do so and we are in the process of looking for a new service to replace Constant Contact for this reason.

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