In order to cancel the account we would need to have you give us a call. Our billing team will be happy to get the account closed or suspended--whichever option works best for you.
Can you give them a call? Here's a link to their contact information!
I am sorry to hear of your frustration. You are able to send out bulk emails at once using Constant Contact but during the trial period you are limited to how many people you send to. Once it is a paid account you will be able to send to as many contacts at once as you would like, you a billed based on the number of contacts saved in the account.
If you decide the account doesn't work for you there is no need to cancel as your trial will end on it's own after the 60-day period.
I'm sorry to hear of your frustration. We do have a few different account types that are different in the trial phase. I see you were able to send an email to 120 contacts with reporting showing 75 opens. Were you looking to complete another campaign in addition to this email?
I'm sorry to hear this! The system is designed to be compatible on PC, MAC and some mobile browsers (using the app). Can you tell me more about what you are experiencing?
When I delete a photo and/or text farther down in an 2-mail newsletter, the text at the top of the block moves down and then its not possible to get it to move back up. I find that anything I do on constant contact takes me 5 times as long. My friends how use have none of these problems.
I am sorry to hear of this frustration. Can you tell me the name of an email this is happening in so I can take a look? Also, what browser are you working in so I can try to replicate the situation.
I am sorry to hear you want to close the account. Since this is a trial account you are able to just let the time run out without any problem. You haven't inserted any credit card information so your account will end on it's own.
Hi @SarahB703I am sorry to hear the account won't work out for you. Since it is still a trial account you won't need to cancel, it will just end when its out of time. You are welcome to remove information from the account if you would like or it will be archived for 90 days if you changed your mind.
I see your trial account is set up as a regular account with us. Did you want to find out about becoming a Business Partner with Constant Contact? If you want to apply the application is available online! Check it out here.
This site also has tons of information for you if you have any additional questions.
I took a look at your account and see you've got an open trial with us so if it's not going to work for you it's fine to just let it end on it's own. There's not a need to cancel the account as we have not collected any credit card information.
In response to the multiple calls I have received: No, I don't need assistance. No, I don't want to talk to someone. I don't want calls from identified numbers. I don't want multiple messages left in my voice mail. I want to hear nothing unless I initiate the call. Take me off your system and for the love of God, put me on your "Do not call" list. Your sales tactics drove me to. Congratulations.
I am sorry to hear of this experience. Your account is a trial so you don't need to cancel. It will end on it's own when your time is up.
I did update your Communication preferences to "Do Not Call" for you moving forward.
Thanks for posting, I am sorry to hear you won't be using this account. This is currently a trial account so you can let it expire and will not see any charge if you have no interest.
Thanks for posting, I am sorry to hear you won't be using the account. Since this is a trial you can let the account expire without any need to input a credit card. Thanks!
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