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IT'S FRUSTRATING

0 Votes

IT'S FRUSTRATING

Every month, we get bugged by Accounting to generate a payment receipt for our CC subscription. We have opted in to receive Payment receipts under My Account. This has been an ongoing issue for a year. We have contacted Tech Support and Customer Service and all they ask us to do is resubmit the Payment Opt-in and wait the following month to get a receipt. They never fixed our issue. We have multiple accounts with Constant Contact and we're experiencing the same problem. It's frustrating having to do this for every single account that we manage.
1 Comment
CTCT Employee
Status changed to: Open Questions

Hello @KatrinaE4,

 

I apologize for the frustration and appreciate the feedback. To clarify, are you wanting to receive automatic receipts/invoices or are you having trouble when you manually try to e-mail it? I want to make sure we are on the same page before passing this along.