Need more than 10 users on Email Plus

We need to have more than 10 users. Please give me a call to discuss.

15 Comments
Frankie_P
Moderator
Status changed to: Voting Open

Hi @DonP711 thank you for sharing this feedback with us! We are opening this idea up so other users can weigh in on this feature request as well.

KevinP1761
Participant
Please increase the maximum number of users. We are maxed out at 10 but we have more than 10 that need access. As my company grows, so will the number of users that access this account.
EricM127
Participant
We have multiple teams that share duties in sending out communication with constant contact. Are we able to have more than 10 users?
Encinitas
Occasional Participant

We have maxed out our number of users (10) and now that multifactor authentication is required we aren't sure how to allow additional users to use Constant Contact.  In theory some users could share a login but then how do they authenticate? Using a landline is not a very good option since not everyone is always onsite, and the rest of the authentication options are mobile device specific. An email code option would be helpful as a work around, but we would prefer to have the ability to add more users so we can manage them under a single account.

Encinitas
Occasional Participant

We need more than 10 users. Now that MFA is required, this is a major issue!

NancyR
Participant
Can we have more than 10 users?
Frankie_P
Moderator

Hi @NancyR at this time our Email Plus plan does only offer the ability to have up to 10 users. Being able to have more than 10 users is however a feature request we are collecting feedback on. In fact we have merged your post into a larger thread focused on this request.

ListM
Occasional Participant

What is the timeline for moving a voted feature request to production? We need more user accounts asap and would be willing to purchase/add additional licensing to our account. MFA combined with only 10 user accounts, combined with no email MFA option, combined with mostly remote working (no shared phones/numbers) among staff has really made using Constant Contact difficult. We may need to review other options.

LloydB881
Participant

We are in the same boat of needing more than 10 user accounts, especially now that MFA is activated (which is a good thing). I hope that CC is going to roll out some solution in the near future!

user1003307
Participant
Hi, was are limited to 10 users and would like to know how we could increase this and what the costs would be?
SanJoseLibrary
Regular Participant

Please disable MFA until more users are allowed. This is impossible for large teams. 

Frankie_P
Moderator

Hi @user1003307  different plan groups have different amount of users, however Email Plus accounts do only have a maximum of 10 active users on it. Having the ability of more than 10 users is a feature request we are currently collecting feedback on. In fact we have merged your post into a larger thread focused on this feature.

SalF13
Participant
NEED A WAY TO HAVE MORE THAN 10 USERS!!! PLEASE!!!
MiyukiT6
Participant

The MFA has disable a lot of users in my company and we are not having the full service level as we expect when we renew our account. Please either let us bypass the MFA or increase the number of account users. This is a MAJOR issue that need to be solved ASAP. 

Frankie_P
Moderator
Status changed to: Closed - Implemented

Hi everyone, thank you for your patience as we looked into this! The good news is we have received word from our engineers that this has been resolved. Email Plus accounts are now allowed unlimited user roles, and a max of 5 users for our email basic accounts. If you have any additional questions on this, please don’t hesitate to respond to this post as we would be happy to assist you further.

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