This is a hassle to suspend, or cancel and account. Instead of putting it with the customer profile, you make the customer call you for the transaction;however no where on the page is the number put. You have to go and find HOW to notify a Billing Specialist.
I thought it would be a good idea to offer packages for seasonal businesses. Since they go into suspend and need to call in each time. A package could offer a profile features that allows 4 email blasts a year, a marketing assistant for the industry to determine the best package and a price that is broken down into a monthly or quarterly payment with an easy way to add a package up grade for more email blasts or marking assists.
Hi @MichaelK732 thanks for sharing this feedback with us! We have also merged your post into a larger thread about having the ability to suspend an account easier.
Hi, I would love you to have "suspend my account" in "my account" so I can manage it myself instead of needing a customer service rep to suspend for me. Thank you. Liping
Please figure out a way that an existing customer can easily place an account on "inactive" status for a portion of the year. I have been on hold for 45 minutes and have now called back and have been waiting for 10 minutes. This is unacceptable customer service.
WE NEED TO BE ABLE TO SUSPEND OUR ACCOUNT WITHOUT CALLING FOR 3 DAYS TO DO THIS!!! WE ARE IN THE ELECTRONIC AGE AND EVERY OTHER VENDOR OR SERVICE WE CAN UNSUBSCRIBE WITH A CLICK OF THE BUTTON. CONSTANT CONTACT'S SUSPEND MODE SUCKS AND COSTS VALUABLE TIME FOR US BUSINESS PEOPLE. PLUS WE WERE NOT CALLED BACK 2X. CHANGE THIS IMMEDIATELY AS WE ARE INQUIRING WITH ON THEIR POLICIES NOW. ALSO, CUSTOMER SUPPORT NEVER RESPONDED TO MY CASE# 29948816. WE WERE TRYING TO GET HOLD OF FRANK VELLA TO SEE IF HE COULD HELP!!! HOPE YOU UNDERSTAND THIS CUSTOMER FEEDBACK. WILL POST ON TRUST PILOT TOO!
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