This is a hassle to suspend, or cancel and account. Instead of putting it with the customer profile, you make the customer call you for the transaction;however no where on the page is the number put. You have to go and find HOW to notify a Billing Specialist.
I thought it would be a good idea to offer packages for seasonal businesses. Since they go into suspend and need to call in each time. A package could offer a profile features that allows 4 email blasts a year, a marketing assistant for the industry to determine the best package and a price that is broken down into a monthly or quarterly payment with an easy way to add a package up grade for more email blasts or marking assists.
Hi @MichaelK732 thanks for sharing this feedback with us! We have also merged your post into a larger thread about having the ability to suspend an account easier.
Hi, I would love you to have "suspend my account" in "my account" so I can manage it myself instead of needing a customer service rep to suspend for me. Thank you. Liping
Please figure out a way that an existing customer can easily place an account on "inactive" status for a portion of the year. I have been on hold for 45 minutes and have now called back and have been waiting for 10 minutes. This is unacceptable customer service.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.