Option button to suspend

why isn't the suspend account readily viewable?
8 Comments
Patrick_W
Moderator
Status changed to: Voting Open

Thank you for the feedback @JeffreyG03,

 

We don't currently have a way to suspend your account online, but I'm going to open your feedback up to voting.

RoderickB45
Participant
I am trying to suspend my account. I have been on hold for 30 mins. There should be an easier to do this.
CScarbro
Participant
This is a hassle to suspend, or cancel and account. Instead of putting it with the customer profile, you make the customer call you for the transaction;however no where on the page is the number put. You have to go and find HOW to notify a Billing Specialist.
MichaelK732
Participant

I thought it would be a good idea to offer packages for seasonal businesses. Since they go into suspend and need to call in each time. A package could offer a profile features that allows 4 email blasts a year, a marketing assistant for the industry to determine the best package and a price that is broken down into a monthly or quarterly payment with an easy way to add a package up grade for more email blasts or marking assists.

Best regards,

Michael

Frankie_P
Moderator

Hi @MichaelK732 thanks for sharing this feedback with us! We have also merged your post into a larger thread about having the ability to suspend an account easier.

LipingW1
Participant
Hi, I would love you to have "suspend my account" in "my account" so I can manage it myself instead of needing a customer service rep to suspend for me. Thank you. Liping
AlanH849
Participant
very difficult to navigate how to 'suspend and account'. Alan Hickey
SusanD5103
Participant

Please figure out a way that an existing customer can easily place an account on "inactive" status for a portion of the year. I have been on hold for 45 minutes and have now called back and have been waiting for 10 minutes. This is unacceptable customer service.

What happens with product feedback?

Find out about the life-cycle of a product idea when it is posted on our Feedback board.

Read More

What's New

See the latest Constant Contact product release notes and updates.

Learn More