please have an option to delete account users - thank you so much.
I have this request too. I see it has been outstanding for 4 years and there are 5 screens of requests. When will this happen?
I agree with the first comment above! I am a business partner managing multiple accounts and accidentally entered a new user in the wrong account - and now I can't delete it. This seems silly. Very frustrating and not the high level of service we expect from Constant Contact. (Also can't believe you've discontinued weekend phone support, but that's another issue.)
2018 and no way to delete a user from the "manage" users page????
2018 and you STILL haven't addressed this seemingly simple functionality!?!??!?!?!
If you would like the option to delete a deactivated user I can track your feedback and take it back to our design team.
Please please add a delete user function to the owner role. Seems like this issue has been lingering way too long.
Thank you for your feedback! It is very important to us, and we definitely understand how important this is to you. I was able to submit your feedback to the proper team and you will be notified with any future updates.
At this time, there is not a way to delete Multi-User Accounts. However, as long as these accounts are deactivated, they do not count against your total, and there is no way of the previous user being able to access your account through that username. You do have the option of re-using that account by changing the information associated with the account.
Thanks for using Constant Contact!
I agree that being able to delete users would be most helpful. It seems to be a common topic in the feedback forums -- saw the topic going back to 2013 (didn't look beyond that). With technology as it is today, it's hard to understand why this functionality has not been added.
Really want to be able to delete users. Deactivation is really helpful since the accounts I need to have access rotate, but I would also like to clear out the clutter of accounts that are no longer active.
**bleep**? Its 2019 and we still can't delete users? Bizarre and ridiculous all at once.
I agree, we will take your advice and apply that.to our process of procedures.
Why oh why can't we delete old users? Because you want to get more $ as we'd have to upgrade? This isn't a good feature for your customers.
It is now 2019, how is this not a feature yet. I have a lot of deactivated users and it gets confusing to manage. Please allow us to permanently delete a user.
We have users that are no longer with the company, and therefore CANNOT add users who are. What's up with that?
It's now 2019 and we still cannot do this. It is just absolutely ridiculous!!
100% agree with this suggestion. We have been using Constant Contact for 8 years and the number of deactivated users in our user list is ridiculous. Especially since we can't sort or filter them out.
Constant Contact should know and have the ability to delete deactivated users. A very simple task. Is there a reason that Constant Contact wants us to keep the deactivated users? They have left the company in many of our cases and it is clear that we will not be reactivating them. Why not just allow us to manage our users? We are paying for the service.
this is certainly a feature that needs to be added! I now cannot reactivate any of my users.
You can't delete users because they want to keep billing them to your account even if the addresses are no good. Nice for them, not for us.
I've actually had to export my list of users and go to another provider to get them deleted. Sometimes I will come back to CC, but when I do, it's always with a smaller list. So you can get around it but it's ridiculous to charge you for it.
Hi @LizH18. I believe there may be some confusion here. This conversation is about the ability to delete user profiles who can log in to an account. You are referring to bounced addresses but I understand where this may be confusing.
We leave bounces in an account for you to review and it's up to you to decide how you want to manage the bounces, whether it's deleting them or editing the address if it's incorrect or old. We do not delete or remove contacts unless the contact unsubscribes or you delete the contacts yourself.
Echoing the emails from previous years, the most recent seems to be from April 2019 which said "It's now 2019 and we still cannot do this. It is just absolutely ridiculous!!" It is now 2020 and we still are unable to delete users - as distinct from contacts.
For European companies or companies anywhere in the world that manage data of Euripean citizens, the GDPR legislation that has now been in force for nearly 2 years obliges everyone to remove personal data once it is no longer required. The email address of a person is considered to be personal data.
I believe that the lack of provision of this facility to delete our old users is likely to be a breach of GDPR.
I am going to have to look into this and, if this is the case and we still cannot delete users, our company will have to migrate to an alternative mailing system from among the many available. We have been using Constant Contact for 12 years. We would have to stop.
Please treat this matter with urgency.
Hi @Johnd762. I can understand your concern. We have a process for data removal requests to help ensure we comply with GDPR. Please email privacy(at)constantcontact(dot)com with any questions regarding data removal.
Yes! please allow for the ability to delete users. This is very disappointing that this issue was brought up three years ago and your team has still not handled this.
I would like to delete deactivated users. We have former employees that have not been with us for years within the list of users. It is confusing.
This seems to be a duplicate of: https://community.constantcontact.com/t5/Account-Settings-Billing/Delete-a-User/idi-p/194950
Can they be consolidated and the vote count merged?
This seems to be a duplicate of: https://community.constantcontact.com/t5/Account-Settings-Billing/Why-can-t-we-delete-users/idi-p/30...
Hi @WilliamD4332 thank you for pointing this out! We have merged both threads into one complete request.
Hi @RochelleS10 we apologize at this time being able to delete previous users from an account is not currently available. It is however a feature we currently collecting feedback on. In fact we have merged your post into a larger thread focused on this idea. In the meantime we suggest updating outdated user information to your new users instead.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Find out about the life-cycle of a product idea when it is posted on our Feedback board.
See the latest Constant Contact product release notes and updates.