Permanently Delete a User

please have an option to delete account users - thank you so much.

Should be able to delete users from the main account. It is very cluttered without that.
Please, please, please allow us to remove these names after some period. This is crazy to still be sorting through ex-employees and contractors who haven't helped us in the past 5 years!! Lori

Looks like this has been an issue since at least 2013. How can it possibly not be corrected already? Kind of an embarrassment. Time to get it dealt with.

Status changed to: Coming Soon

Hi everyone! While we do not have a release date, we did want to let you all know this feature is currently being worked on. We will reach back out to this thread with any further updates.

Why do you not allow the deletion of inactive user accounts?
I would like to be able to delete inactive account users and don't understand why this feature is not available.
Regular Participant

This feature really needs to be implemented. At the very least, make the user table something that can be filtered or sorted. Determining which staff members have active user profiles gets complicated when you experience staff turnover. Additionally, inactive users should be removed from the list of people who can receive contact change alerts.


It is about time that you all have a way to permanently delete a user....

Regular Participant

I need to be able to permanently delete a user.  I searched for directions within CC and they have directions indicating this can be done, but yet as the account owner I cannot delete them.  Am I missing something?  This is very cumbersome with multiple users who are no longer associated with the company.  

Is there a way to remove the de-activated users? I'd like to have them removed from my list.

Hi @NancyK666


At this time being able to permanently remove or delete a user from an account is not an available feature. We apologize for any inconvenience this may cause.

Occasional Participant

Please update this thread's subject line to "RESOLVED Permanently Delete a User"

On 21 June 2022 I was able to delete old users by

... As the account owner going to My Account > Manage users

... Deactivating the user to be deleted

... Deleting the deactivated user


I appreciate the fact that this is a two step process as a safeguard against deleting the wrong user if one is moving too fast.


Hi everyone,


Thank you for your patience as we looked into this! The good news is we have received word from our engineers that accounts owners can now be able to delete a deactivated user profile, If you have any additional questions on this, don’t hesitate to reach out to our Get Help boards. Please feel free to also comment or vote on any of the other open ideas to let us know what you would like to see.

Status changed to: Closed - Implemented
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