WHY can't I generate a predeposit for my existing plan. SO NOT HELPFUL to only be prompted to select a different, more expensive plan. MUST CALL NOW. VERY UNFRIENDLY IMO
CTCT Employee
Status changed to: Open Questions

Hello @BernadetteB72,


I apologize for the frustration and want to accurately track your request. To clarify, are you referring to the  Generate Prepayment Deposit Invoice link under My Account? This link is meant to create an invoice based on what plan you'd like to get an invoice for:


Is this where you'd like it to recognize your current plan automatically?

CTCT Employee
Status changed to: Voting Open