WHY can't I generate a predeposit for my existing plan. SO NOT HELPFUL to only be prompted to select a different, more expensive plan. MUST CALL NOW. VERY UNFRIENDLY IMO
Status changed to: Open Questions

Hello @ElainaOzrovitz,


I apologize for the frustration and want to accurately track your request. To clarify, are you referring to the  Generate Prepayment Deposit Invoice link under My Account? This link is meant to create an invoice based on what plan you'd like to get an invoice for:


Is this where you'd like it to recognize your current plan automatically?

Status changed to: Voting Open
Status changed to: Closed - No Action

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. We are unable to assist with billing-related matters here in the Community. If you need assistance in the future, please contact our Billing team.

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