I have been on teh phone with customer service because apparently my plan got "upgraded" automatically without my consent. They say they sent an email in August, which they did because I searched through the spam emails I get from COnstant Contact and found the email they were referring to. Nowhere does it state the price increase. You have to click on a link and scroll through to find the new price. I have requested a credit back for the increase in price. I suggest all of you do the same. If I do not get my money back, I am cancelling service and reporting Constant Contact to the better business bureau as well as speaking to my attorney about my potential recourse.
Did I miss an earlier announcement? For nonprofits with a budget, it would have been great to receive notification of pricing change BEFORE 2017 budgets were approved rather than notification received after the start of the new year and with only 1 month notice.
This is unacceptable! I made a decision to join for a year based on the prices that you quoted me. To raise the price is unfair and a breach of trust in my opinion. I would expect you to honor the price quoted until my term runs out. If you raise the price in my account, I will find another provider.
Voting open ... Am I voting FOR the price increase, or voting to express my disappointment with increase and last minute notification???? Change the title of what I am voting for to "Repeal the Price Increase" and I'll vote for it!
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