Send an automatic invoice to email

Hello, We continue to have problems receiving any notice about invoices from Constant Contact leaving us with past due totals and system shutdowns. Is there no way that we can receive an update when a new invoice has been generated? Thanks

7 Comments
Beatriz_R
Employee
Status changed to: Voting Open

Hello @nscareers,

 

Thank you for submitting this feedback. I understand the frustration, however unfortunately at this time the invoices are not automatically sent, you will have to generate them within the account manually.

 

https://knowledgebase.constantcontact.com/articles/KnowledgeBase/14973-Generating-a-Pre-Payment-Invo...

 

I've gone ahead and opened this post for voting and passed the feedback along.

AndrewM3
Regular Participant
It would be a good addition to your otherwise good customer service to send an email reminder if an account is going to be disabled. I just spent the last 45 minutes trying figure this out and all for $58.
MichelleB5137
Participant
Why do I not receive invoices automatically. It only sends me invoice if I log in and prompt it to send me the billing details. This section implies from my setting I will get automatic e-mails sent to my email account.
TammieT1
Participant

Hello, it would be helpful if the automatic payment receipts would show the invoice number for the invoice that is being paid.

Also, if the invoice & receipt was attached to the automatic email in a PDF format for easier reporting or even if when I login I can access a PDF.

 

FirstNameL750808
Participant

I have just be charged, Visa, for another year of service.

I happily pay this and love the site, however, I was not billed in advance.

This is not good. What if the $400+ overdraws my account on a debit card.

 

Frankie_P
Moderator

Hi @FirstNameL750808 thank you for sharing this feedback with us. We have merged your post into a larger thread focused on having the ability to receive invoices for automatic payments like this.

AngelaG63
Member

Payment emails should include the detailed invoice and sent to the responsible billing individual noted on our account, not just a receipt. Each month, I have to go to My account/billing/select detailed invoice for the date needed and then download a copy, save on my PC and then email to the owner. This is a necessity for payment method backup records. 

 

This is extremely inefficient and time consuming. 

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