I very rarely right negative reviews about business, but I feel completely taken advantage of in this situation. While I now fully understand you policy of pulling payments 5 days prior to the invoice date, this is not something that is made clear in your Constant Contact Knowledge Base. Also, why is the Invoice Date listed on Billing Information and not the Billing Date? It appears to me to be purposefully deceptive. Further, I feel taken advantage of that you do not reimburse payment made within this 5 day window, but would not penalize someone who's payment was not made five days in advance to the invoice date. Not to mention, the woman I spoke with on the phone was absolutely zero help and became argumentative when I wasn't satisfied with the answers she was providing. And when I asked if there was an account manager I could speak to I was told it would take 5 to 7 days for someone to get back. Again, a week for a phone call, especially given that we as a client are required to call in to cancel (no online option) the customer service is atrocious. As I work with other clients starting out and looking for e-marketing solutions, I will be sure to let them know about my poor experience with Constant Contact, and highly encourage them to work with your competitor Mail Chimp or other e-marketing solutions, and will actively start to try to transition other businesses I work with away from your platform. Hands down the worst Customer Service Experience I have ever had.