The page is frozen

0 Votes
I wanted to start using the program but the page is frozen
8 Comments
DianeD995
Occasional Participant

I just signed up to try and the site is FROZEN?  really?

nateT99
Participant
NOTHING AT ALL NO LINKS WILL OPEN IM STUCK STARING AT BLANK WHITE PAGE with the sidebar for home.reporting. contacts BUT NOTHING WILL OPEN! even if I log out an log back in same thing PLEASE SOMEONE FIX THIS ASAP!!!!!!!!!!!!!
Clique_Marketing
Super Participant
Call their hotline for a quicker response.
JimM4533
Participant
Old is much better
broadfutures
Participant
i cannot stay on the site for more than two minutes before it freezes up.
Hannah_M
Moderator

HI @DianeD995@broadfutures@JimM4533, and @nateT99

I am very sorry to hear this is happening, we know this can be extremely frustrating when you are trying to work. We are investigating this more but need your help! If possible, please help with the following information.

 

1. What browser/version are you working in?

2. Does this white screen show as soon as you login or when you take a specific action?

3. Do you see any error messages, the blue toolbar on the left or anything on the page?

 

If possible, please include a screenshot in your reply. If you are willing to help us more please email the team with your contact information and best time to reach you and we will rgive you a call.

 

Thanks!

Hannah_M
Moderator
Status changed to: Open Questions
 
Hannah_M
Moderator
Status changed to: Closed - No Action

It appears as if this is resolved so I am going to close this thread. If you are still having any trouble loading the email or your account please let us know.

Updates
Introducing our new Feedback area

Our Feedback board is changing! From updated statuses to clearer processes, we're working to improve the conversation between you and our Product teams

Visit the Blog
Announcements
What's New?

See the latest Constant Contact product release notes and updates.

Learn More