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Trying to cancel service

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Trying to cancel service

Status: Closed - No Action Submitted by YasukoF9 on ‎12-09-2018 07:37 AM
3 Comments (3 New)
I am aboard and have been trying to cancel my service not able to chat, not able to find the correct option in the website. Meanwhile I was charged For 12/5/18. Back in US in 12/10 & will call.
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3 Comments
YasukoF9
YasukoF9
New Member
‎12-09-2018 07:38 AM
‎12-09-2018 07:38 AM

Correction - I am Abroad (our od the country) - not able to access correct option on service in website.

Frankie_P
Moderator
Moderator
‎12-10-2018 05:10 PM
‎12-10-2018 05:10 PM

Hi @YasukoF9 I apologize for the experience you've had with trying to cancel your account. With that being said, unfortunately a cancellation does require a call in to our Billing department due to Account Security. It will only take a few minutes, and there will be no pressure to stay if you don't want to. Please give a call in to our billing department, and one of our billing agents can further assist.

Rob_L
CTCT Employee Rob_L
CTCT Employee
‎12-11-2018 01:18 PM
‎12-11-2018 01:18 PM
Status changed to: Closed - No Action