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Want users to have different permissions

Great job in enabling multiple user to access our accounts. I would like to suggest another way to improve the upcoming system.


Grant Levels of Access - As of right now anyone has an account can basically access everything.


May I suggest creating a tiered access level or something in that area. For example, our Marketing Department only wants to see reports. I don't want for them to have to be able to have access to manipulate layouts and designs we have in draft mode or modify our contact list.


Google Analytics have the abitility for people to grant access to Manage Users, Edit, Collaborate and Read and Analyze.


Something like this would definitely enhance your system.


Hello @CristianR50,

Thank you for sharing this with us! Would you still want the user to be able to access contacts and manage them? Is the only thing you would want to restrict is the fact that an Account Manager can export contacts? 


Response from @CristianR50,

No. There really needs to be a separate role all together that provides
view access to events/emails, etc. and allows download of registration
reports for events. Here's the thought process. We are an event driven
organization. As the admin, I do not want anyone but the folks I think
will understand how to use the program having access to be able to create
anything. However, since we are creating events/registration pages/emails,
etc. for the event planner, it would be nice to be able to do so and then
allow the event planner to go into Constant Contact to view/approve what is
created and then be able to run their own reports on registrants once the
event is live.

Regular Visitor

It doesn't make sense for a user to have permission to create a survey but not be able to view the results. Please upgrade the Campaign Creator user profile to include the ability to view survey results.


Doesn't look like much has changed since this posts from several years ago.


Is CC considering adding any additional levels?   I'd like to give people option to access different functions depending on their role.


For instance, our admin person might need access to edit/delete/change contacts but not have access to the campaigns.  Someone else might need access to contacts and create and edit only the campaigns they edit, but not have access to our overall account (which includes all payment info, etc.).







Not sure how to add this to my previous comment.

One other feature that would be really handy is to assign access in the contact module to partcular lists. For instance, we work with a communications/media consultant. I want them to have access to the contacts on our media list but not ALL of our contacts.


Occasional Organizer
First off - I love to see that you have added a social media component. I'm about to test it out but see the great potential of having one place to deal with all digital communications! I'd be interested in seeing Constant Contact updating to include more sophisticated user management options. We are a national nonprofit with multiple centers across the country. I work at the national office, and think it would be great to be able to assign users (other staff and volunteers across the country) to specific campaign folders, contact lists, social media profiles, etc that pertain to their specific area. Thanks for your time! If you'd like to talk more about this idea you can email me at Best, Sarah
It would be nice to have a 3rd level that only has access to the CRM, to add, change tags, leave notes, update info, but not delete

This thread goes back 7 years!!  two auth levels are not enough,  I agree there needs to be a 3rd as CaitlinW00 states "access to the CRM, to add, change tags, leave notes, update info, but not delete"  Right now I have 9 people with full access to the system just because I need them to be able to edit and add to the CRM.