Why I cancelled my account with Constant Contact.

0 Votes
Unless we take the time to contact you every time the promotional rate expires, constant contact doubles my rate. I don't have time to babysit this account. If CC doesn't want to treat me fairly, there are many other options which are cheaper and of equal value. I've been a customer since 2009. Had you not been greedy, and tried to overcharge us you might of had my company for another ten years.
2 Comments
ChristianL2
Consulting & Training

Unless we take the time to contact you every time the promotional rate expires, constant contact doubles my rate. I don't have time to babysit this account. If CC doesn't want to treat me fairly, there are many other options which are cheaper and of equal value. I've been a customer since 2009. Had you not been greedy, and tried to overcharge us you might of had my company for another ten years.

Frankie_P
Moderator
Status changed to: Closed - No Action

Hi @ChristianL2 thank you for sharing this feedback. We apologize for the experience you've had with the billing on your account. Due to account security we are unable to go into an account's billing details. We can however share some of our basic billing policies including the fact that billing promos will have to be renewed. We apologize for any inconvenience this may cause and have submitted your feedback with the appropriate teams. Thank you for having been our customer, we wish you the best with your marketing endeavors. 

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