Guys what is this i got 20 usd plan per month and showing 55 usd at the moment , is this a joke or somethin?? Its been just 2 days, what the hek?
I am sorry for the confusion. It looks like you increased in contacts which explains the pricing increase. With the basic package for $20 you can have up to 500 contacts in the account. Since you currently have more than 2500 contacts in the account you were increased in contact teirs to the $55 a month package.
If you have any questions about this please give our billing team a call. They are happy to help!
I am sorry for the frustrations. I took a look and see you have a refund request in progress with our Compliance team following a list review. It looks like you were charged for the Essential package with 25001-50000 contacts as well as a QuickStart custom service.
I was overcharged for a service I did not ask. It was an only 20.00 one time to check this and you charged me over $64.65 for a service I don't use , I don't want I don't asked for. I will communicate this to the communities because I stated clearly I will not continue only to give you the opportunity to show something but I did not wanted to stay. Bad Service.
I am sorry to hear of this confusion. I took a look at the account you posted from and noticed that it's still a free trial so you havent ever been billed for it. I couldn't find another account with your email address that was a paid account. When the account is in trial we don't request any credit card information unless you decide to make it a paid account.
Don,t be Acting like your really sorry cause
your not. I do have the charge to my credit card to prove it. Is still a trial because I never use it until this 2 messages your sevice. Make me do. You are not finding a charge on that account you said but Chase is Charging me for your service, How about that. A sevice I never use because I don, t need to pay for something I have in other platforms and better . So don,t put it like I am fighting a lost cause do a better job cause honesty is not a salesman job neither those who work for money.
Thanks for posting this feedback, I am sorry to hear of your frustrations but understand how calling in isn't ideal. Were you able to get the promotion pricing worked out with our billing team? If not, they can be reached Monday-Friday, 7am-9pm EST.
If you send us your non-profit paperwork you can get a 20% discount when prepaying for 6 months or 30% off when prepaying for a year. Check this out for more information.
Thanks for posting, I am sorry to hear this! You can delete any information you want from the account (Contact lists and emails) and just wait for your trial to expire. There is no need to enter billing information at any point so you won't see any charges. The account will stay empty for 90 days in case you change your mind and then will be deleted completely.
Please suspend account back to the $5 a month plan. Thanks,
Our billing team can get this set up for you! Just give them a call.
They are available Monday-Friday, 7am-9pm EST.
I see you were able to get in contact with our billing team for more information on this topic!
It would be best to talk to our billing team about this! They are available via phone Monday-Thursday, 7am-9pm EST.
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