cancel
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cancel / delete account

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cancel / delete account

you all need to include a delete / can cancel account option from the settings menu. This is completely unacceptable. I seriously don't have for a 15 minute phone call, just to cancel a trial account. I guess it will just sit here not being used.
1 Comment
Moderator

Hi @LeviA0 thank you for sharing your feedback on our cancellation process. I apologize for any inconvenience this process may cause! You are correct, we do ask that users call into our Billing Department to take this action on their accounts. These calls only last a few minutes but allow us to maintain your account security and collect valuable feedback. With that being said, I have taken a look at your account and can see it is an expired trial account. Because of this you do not have to take any further actions to cancel, it is no longer active.