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customer service

0 Votes
so yes i do have feedback. I made an account to learn about webinars but my company already has an account. You guys have called me like 5 times a day since I setup the account even after I asked you not to. It is borderline harrassment. I asked a chat agent to cancel my account or help me remove my phone number and he told me that it would expire in 60 days and i could call a service line (which surely will be some sort of voicemail) and that he couldn't help me then ended the chat before I could even respond. If you guys are willing to spend so much time calling me (I'm not a phone person and may have been interested before I was harassed) but won't help me through chat or in any way if it's to get my information removed I'm very disappointed. I will be taking over for my company's marketing in the near future and will remember these interactions/as well as have my call logs and chats saved. If you're able to please cancel the account under mktassistant@motherearthworks.com and the phone number 3045880491 removed from your services as well. If you can do that I will call it even/we can start fresh, but as it is I am not very pleased.
1 Comment
Frankie_P
Moderator
Status changed to: Closed - No Action

Hi @carriep832 thank you for sharing this feedback with us! This is definitely not the experience we want users to have. I have submitted your feedback on this agent to the appropriate teams on your behalf. I have also updated the contact preferences on file stop these calls as well as scheduled your trial account to end before this 60 day period is finished.

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