new services - overbilling.

[IrvingK7]

I find it really annoying that you automatically upgraded the accounts and you have to go and downgrade them. i manage many accounts and getting overbilled for something i did not request is really enough for me to consider moving my accounts.

[Hannah_M]

HI @IrvingK7

Sorry to hear this is happening, can you verify what you mean by overbilling? Are you being charged for a larger package than what you have?