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Adding Multiple Users To Your Account

Advisor

UpdatedMarch 2018

 

Many account owners find the need to give others access to their Constant Contact account, however some may be afraid to give full access to personal and/or sensitive information stored within the account. Fear no more! It is now possible for you to create additional user log-ins for your account with varying levels of access and provide them with their own login credentials.

You can assign a role to your additional users to restrict their access in the account while allowing them to contribute to the campaign.  The roles available for your account are:

There are different ways each user will be limited depends on the assigned role. If you're not sure which role to assign to someone, check out what an Account Manager can do, and what a Campaign Creator can do.

The number of additional users available depends on your pricing package. See how many users you can add by going to the upper right corner of your screen and clicking the Profile Icon and then Plans & Pricing.

As an account owner, you can add additional users to your account, edit the user information, and deactivate users that no longer need access (they can be reactivated later).   Here is how:

  1. Click the Profile Icon and then My Account.
    NewMyAccount_MyAccount.png
  2.  On the right-hand side, click "Add Users" or “Manage Users” in the Account User section depending on what you want to do..
    Add users
  3.  Fill out the required fields for the new user, including selecting their role, then click Save.
    MY account


    Now you have multiple people able to use your account but without you having to give out your login credentials.  

85 Comments
Occasional Organizer

I agree with the comments below about tiered permissions, being able to look at e-mails in-progress or sent by user, and also the idea of being able to search archive that way.   Lastly, how many users can you add?  Is there a limit? 

Moderator

Hi Stephen,

Thanks for your feedback on the abiltity to set permissions, this is something we are working on for the near future!

 

The limit for the number of account users is 9 at this time.

 

Thanks for posting,

Occasional Visitor
Hi, I don't see the multi user tab on the accounts page.
Employee

Pilsengirl,

 

Thank you for your comment.  We are still in the process of rolling this feature out to all of our customers.  The reason you don't see the tab just yet is because the change has not been rolled into your account as of now.  Not to worry, it will be coming to you as soon as possible.  Please be patient as we continue to the slow rollout process.

 

If you have any additional questions, or if you just need some help, please feel free to respond to this message with the details, or call our Support Team directly at (866) 289-2101. Our hours are Monday-Thursday 7am-11pm ET, Friday 7am-9pm ET,  Saturday & Sunday 10am-8pm ET.

 

Thank you for your time.

 

Respectfully,

 

Troy Sparks

Customer Engagement Specialist

866-289-2101

 

 

 

 

 

 

 

 

 

 

Where is "labels"?  I am having difficulty finding clear directions for adding users.

Moderator

Hi Phyllis,

What do you mean by labels? You can add up to 9 users on the account since you are the account owner. To add a user:

 

1. Login, click "My Account" at the top of the page.

2. Click "Account Users" in the yellow menu bar. 

3. Click "Add New User" in the Account User section.

4. Fill out the required fields.

5. Click Submit.

 

Can you try this out and let me know if you are still having trouble? We've also got an FAQ with more directions if you would like to take a look at this too!

Thanks,

Regular Advisor

Good work, Eric. Based on a few things I've seen from you, you have a talent for explaining how the Constant Contact system works. The people in charge of the system are, IMHO, notably clueless in explaining it. We shouldn't have to come to this not-so-smoothly-working forum to find how to work the stuff we are paying for. Maybe you should apply for a transfer to whatever department is in charge of documenting your product's features. They need your talent. 

 

PS - Please replace your picture with one without the hoodie. It give a bad impression. 

 

PPS - How do we give you a kudo? (Like most CC things, it isn't intuitively obvious, and it doesn't seem to be explained anywhere.)

Occasional Visitor
This is seriously not user friendly or making my ability to get in and get out a real problem.
Moderator

Thanks for your feedback on this. At this time you are not able to set different permissions for users on the account but you can create up to 9 users that will not have access to your billing information, be able to add or cancel products or cancel the account. 

 

What permissions would you like to see in the future? 

Solution Provider

Hi there, we are evaluating CC as our service. Is there a way now to do separate users? My goal is to create a way for us to have our own logins customizing our own emails/branding, but sharing some of the same distribution lists. 

 

Is this functionality available yet?

Employee

Hi there RobynnF0,

 

Thank you for your question.

 

We're in the process of rolling out this valuable feature to our customers. I looked into your account and did some research and was able to contact a member of our team that will be reaching out to you to discuss this option further when it becomes available soon. 

 

 

In the meantime, thank you for your patience on this matter and welcome to Constant Contact! 

 

Please visit our Introduction Page and introduce yourself and your goals to The Community 

 

Please be sure to visit our Critique My Campaign section in the The Community to get and give feedback on campaigns.

 

 

 If you need anything, please feel free to reach out here!

Member
I added new users on a different account earlier today, but now don't find the "add user" option on the My Account page for a second account I manage.
Employee

Hi there, 

 

 

If you are not seeing the Add User button there is a good  chance that the username you logged in with is already a secondary user, and not the account owner. Please review this post for information on setting up Multi Users.

However, if you still are not seeing the Add New User button, please email us at social_support@constantcontact.com with the username for that account and we'll look into it further. 

 

Hope that helps, 

 

 

 

 

New Member

One of the accounts now has that option, one does not, so I've emailed.

Occasional Advisor

You finally added the ability to add additional users under the main account and that's been very helpful. I appreciarte it. I am currently signed in to CC under one of the additional acounts, however on this forum it appears I am someone named TomR839, when in fact I am not. Could you please fix that so I appear to be who I actually am logged in as?

Honored Contributor

Hello,

 

Currently at this time, there is only 1 User Community profile per account. We have not begun to roll out the ability to have multiple Communty Profiles that are reflective of the multiples users within your Constant Contact account.

 

I apologize for any incovnenience. This is something that  we're working on having in the future. No date as of yet.

 

Thank you for your patience.

Member

I'm interested in having multiple users for my company's account. My understanding is that Multi-User was introduced with "owner" and "user" labels - with all "users" treated the same. I would like to be able to allow a "user" to create emails, but not work in our contact lists or schedule the emails. Is this possible? If not, is there a projected date when that will be possible.

 

Thank you.

Honored Contributor

Hello,

 

We don't have that ability just yet. We just released the feature for multiple users and are still working on the functionality/roles for each user.  I don't have a timeline as to when that will be out as we are still testing it.

 

Thanks for your feedback. You can definitely vote on this idea here

Regular Visitor
DC is not listed in the State/Province field when I add a new user. More importantly, DC isn't listed when I try to edit the "Account Owner" user, and State/Province is a required field, so the system won't let me save my changes (unless I select a state I'm not in), including changing my password.
Honored Contributor

Hi Danny,

 

I just went into your account and in the address field, you can type in DC. I also noticed under Personal Information under My Account that we have District of Columbia listed for you.

 

Can you provide me with screenshots of what you're seeing please?