Adding Multiple Users To Your Account


UpdatedMarch 2018


Many account owners find the need to give others access to their Constant Contact account, however some may be afraid to give full access to personal and/or sensitive information stored within the account. Fear no more! It is now possible for you to create additional user log-ins for your account with varying levels of access and provide them with their own login credentials.

You can assign a role to your additional users to restrict their access in the account while allowing them to contribute to the campaign.  The roles available for your account are:

There are different ways each user will be limited depends on the assigned role. If you're not sure which role to assign to someone, check out what an Account Manager can do, and what a Campaign Creator can do.

The number of additional users available depends on your pricing package. See how many users you can add by going to the upper right corner of your screen and clicking the Profile Icon and then Plans & Pricing.

As an account owner, you can add additional users to your account, edit the user information, and deactivate users that no longer need access (they can be reactivated later).   Here is how:

  1. Click the Profile Icon and then My Account.
  2.  On the right-hand side, click "Add Users" or “Manage Users” in the Account User section depending on what you want to do..
    Add users
  3.  Fill out the required fields for the new user, including selecting their role, then click Save.
    MY account

    Now you have multiple people able to use your account but without you having to give out your login credentials.  

Occasional Participant
I am trying to add new users and I hit submit. The screen reloads but the fields are blanked. I go to the Manage Account Users and nothing is different. What am I doing wrong? I am using Firefox.
Occasional Participant
Also I submitted this through the "Multiuser Feedback" and I do not think it should have landed in "New Idea" Side Note: I have to wait 480 seconds to post this message due to "Post Flooding." This is my second post in a couple of minutes.

Hi Mike,


I'm sorry that you are having difficulty adding a new user into your account. I was just able to create myself as a new user in your account using Chrome ( I deactivated myself).


Have you tried using another browser?  I'm not hearing of any one else having this difficulty.


Thank you!

Occasional Participant

I'll have to try Chrome.  Thanks for the help!

Hello, No where does it state that when you add a user that they will not be sent an email providing login user name and a link to reset the password. This is pretty much industry standard. Also, it would be great that your tech support to know this so I don't have to wait 2 days to get one tech support person who actually knows whats going on. Either set up the email system or educate the tech support.

Hi JayC79321

Thanks for posting. I am sorry to hear of the frustration this has caused. As an account user you are able to reset your password or get a reminder of your username as long as you are aware of the email address associated with the user and can answer the security question associated with the user. 


If you don't know this information  or the security question was not set up you would need to contact the account owner to reset the information for you as the support team is unable to go into the owners account and change this information. 


Hope this helps,

Please help me setup other users

Hello Pierre,


The link below explains how to add, edit, deactivate, and reactivate multiple account users.


Please let us know if this worked for you.


Thanks & regards,


Are we able to limit their interaction with the Contact List


Hello ChauncyS,


Great question! Unfortunately that is not an option, yet. Additional users will have full access to your contact lists.


Would you mind passing it along in our Roles and Account Details Ideas and Suggestions Board? That way our developers and product owners can see it as well and others can vote on it!


Thanks for your patience and understanding,


I was recently added to my co-workers account. 
I used my e-mail & created a password on their account-

but when i went to login in with that same information it didnt recognize the email/password.


So, after trying multiple times, i decided to create a new account on my own (now on a 60day trial) and im still not shared with the contacts my co worker had previously tried to connect me with on her own account.

How can i fix this issue?




Regular Participant

Hi, just to throw in my 2 cents. I also could really use a limited-use multiuser function. 



Hi Jeffrey,


Thanks for your feedback!  We'll definitely let you guys know when we start introducing new functionality to the Multi-User system!


Hi Sienna,


Can you please shoot us an email at social_support(at)constantcontact(dot)com with the following information:


Your coworkers Constant Contact Login

The Username you created within their account

Then your new Username you created

And please reference this post


We'll take a look into this for you!



The State/Province dropdown menu under Edit Account User is missing Washington, DC



Thank you for reaching out to us. The reason we do not have Washington, DC as a drop down offer is because Washington is the city name and DC stands for District of Columbia. We have District of Columbia as a offering under the State/Province dropdown.

What is the next step? I don't see the new user's info on the manage users page either.

I'm getting the same exact error, and I use Firefox.  I shouldn't have to use a different browser for this to work! Firefox is perfectly fine....


Hi Cristi,


I took a look at your account and I see that you were able to add some users this evening. Were you able to add tehm using Firefox or did you have to use another browser?  I see that your version of Firefox should work.


Please let us know!


Hi Cristi!


Thanks so much for posting in the community. I'm sorry that adding a user is giving you trouble. I checked on your account and I see that you currently have four users on your account. After you hit the submit button nothing explicit happens - It certainly shouldn't clear the form though. It should just bring you back to the main page of managing users and you should see the new user(s) there. 


If this is not happening for you I would try using a different browser just for troubleshooting to see if it is specific to the internet browser you are using. I was able to create a new user just fine in Google Chrome. Are you using IE or Firefox? If you're in Internet Explorer try using Firefox and vice versa. Let me know if that works for you and if you are still struggling you can try optimizing your browser for use with Constant Contact.