In our newest Constant Contact Employee Spotlight, we're heading over to our Voice of the Customer (VOC) department to interview Patrick. Patrick is a VOC Program Manager. Wonder who is reading your feedback when you post on our Feedback board? That's him and his teammates! Read on to find out more about Patrick, what makes him excited to work at Constant Contact, and who he likes to bring when he goes hiking.
Want to see who else we've thrown into the spotlight? Check out our interviews withKade, Sherrie and Taylor!
A little background on Patrick
Patrick has been working at Constant Contact for ten years. He started off as a Customer Engagement Specialist with our Tier 1 Support team and has been involved with various departments before landing with the VOC team.
Let's hop into the Q&A!
What makes you excited to come into work every day?
These both might sound cliché, but I have two answers here: Our customers and my co-workers. Hearing from our customers and working to make their marketing efforts easier is what my passion is. Being able to work with some of the most fun and creative people makes coming to work that much better.
If you could give one piece of advice to a small business, what would it be?
Give your customers a way to provide you with feedback, and listen! All feedback is a gift, and hearing what your customers want and need from you can only help to make your business better. Take time to really understand the 'why' behind their feedback, and work to improve based off of it. While you may not be able to take action on every request you get, it's important to understand the best places to make improvements.
Editor's Note: Patrick's team certainly listens to your feedback! We've recently implemented a marketing calendar in accounts to help our customers plan their marketing efforts in a visually-pleasing calendar layout! Have you also heard about our new Shopify integration so you can connect Constant Contact with your Shopify account? Both of these new features came from your feedback and votes. Make sure to post yours on our Feedback boards.
Now let's get to the fun stuff. Outside of the office, what do you like to do?
Long walks and hikes with my dog, playing my guitar, going to stand-up comedy shows, playing kickball, concerts, and trying new restaurants.
Patrick and his dog, Dundie
What is your favorite vacation spot?
I try to go different places whenever I go on vacation. But I'd have to say lately I've been enjoying spending relaxing weekends up in the mountains in New Hampshire. Favorite all time: Japan.
If you could only choose one song to play every time you walked into a room for the rest of your life, what would it be?
Talking Heads - Wild Wild Life (This song always makes me happy)
Editors Note: This answer piqued my interest so I listened to this song and I can certainly see why Patrick would want this to play whenever he entered a room! Take a listen here and see if you agree. Please keep in mind that any links we provide from non-Constant Contact sites are provided as a courtesy and should not be construed as an endorsement by Constant Contact.
What is your favorite pizza topping?
It might sound basic, but I don't think you can beat pepperoni.
What app do you use the most?
Thanks for the great answers, Patrick! Make sure to give a thumbs up if you liked this Q&A or if you want to see more of these. Also, comment below with any questions you'd like us to ask a Constant Contact employee.