Convert a PDF to an Image


You create a beautiful template as a PDF but when you go to insert it into your email campaign—it’s not there! You check that it is in your Library at least three times at this point, however you still don’t see it when trying to insert it in the campaign. 

Don’t worry; you’re not doing anything wrong. PDFs are considered a document, not an image. We offer the ability to upload them into your library because we host images and documents for you and they can be hyperlinked in an email campaign.


There are third party websites and applications that will convert a PDF to an image for you. What we have gone and done is cut out the middle man and have designed a built-in workaround to save you the time and hassle of having to search.


When you are in the process of uploading a PDF a message will display above the PDF thumbnail icon letting you know how to convert the PDF into an image. This Knowledge Base article will walk you through the steps of uploading a document if you aren’t familiar with them.


In case you are familiar with the steps but haven’t noticed the warning message here is what to look for:


pic 1.png


It’s pretty simple overall once you break it down, although there are some things to consider:


  • The converted image should appear within the acceptable dimensions for an email template, however sometimes people have PDF files where the dimensions are in the thousands of pixels and might have smaller text that you can zoom in to read on a PDF, but once it’s an image the text will be formatted and might appear smaller than you would like. Just keep this in mind when you think about using the conversion tool.
  • PDFs are great because they’re a universal and widely used file format. You can even put multiple URL links in them and clicking on them will take you to the desired page! However, once a PDF is converted to a PNG file all links become defunct. I recommend if you are designing a PDF with using this conversion method in mind, only provide one or no link in the design. We do allow you to hyperlink an image to a single URL and here’s a Knowledge Base article on how to do that.
  • I suggest when designing the PDF it be more graphics than text. In part because of the reason I stated above where your text might not appear as designed. Bigger text is preferable, though I encourage you to use our built-in text blocks in the editor to format your text.
  • Most, if not all, email clients give you the option to automatically download or manually download images in your emails. If the entire campaign is one big image file and the contact’s email client is set to manually download the images when the person opens the email they might see, well, nothing. By separating the graphics and the text it will give some indication that they aren’t missing anything if they don’t notice the images aren’t downloaded.

And here’s a TIP! You can convert the PDF to an image and upload the PDF to the Library at the same time. If you don’t have something in mind to link the converted image to, consider linking it to the PDF version of the image! We provide you with a File URL on any image or document you upload to the Library.


Ultimately, the PDF to Image converter is incredibly useful especially when you commission a graphic from a designer and they deliver it in PDF form.


What do you think of the new tool? Have any advice to share with the Community?


Hi Nick.  Thanks for the detailed instructions on how to convert a PDF to an image.  


Unfortunately, one of the best parts of a PDF IS the ability to have multiple links.  Will CC update their software to allow for PDFs to be uploaded, in a non-link format, in the future?  


Hello @JustinH485,


Great question and I agree it is a cool aspect of what makes PDFs so useful. There are no concrete plans to implement that feature at this time, but we're always looking for feedback from our customers. I'll make sure to track this feature on your account so it gets in front of the right product team for review. I also encourage you to check out our Feedback area for insight into what other customers are requesting and to share any additional feedback you might have!


I have tried to create an image from a PDF, but it gives me an error message that it was not successfully created. Why might that be?


Hi @EricL2,


Thanks for reaching out about this, and I'm sorry you can't save your PDF as an image! First make sure the size of the PDF isn't more than 5MB. You'll need to compress it if it is as the Library won't allow for files larger than this. Also, the file name of your PDF cannot include a dash. If it does, please rename it and try saving it again. (Note: the file name must also contain at least three or more characters.) If you're still not able to save your PDF as an image please send us an email to social_support(at)constantcontact(dot)com along with your username, a reference to this post and your PDF so we can further troubleshoot for you.



Hi, I am having an issue with the colors in the PDF to image tool. Any reason why they appear to be off and how I can fix? Thanks! 


Hi @ryene,


Thanks so much for reaching out and we're sorry the colors aren't quite right in the image when using this feature. I did some checking and it looks like other customers have experienced this from time-to-time as well. While our programmers are working to fix it you can try saving the pdf as an image or taking a screenshot of it. Note: it will need to be saved as a png, gif or jpg. You would then continue with the steps to upload an image file to the Library. If you need assistance with converting your pdf, please email us at social_support(at)constantcontact(dot)com and include your username, a reference to this post and the pdf so that we can further assist you.


I love this feature! But, today, none of my pdfs are converting (when I hover over the pdf in the upload page, it no longer gives me the option to convert), and it's driving me crazy! Please help!!!


Hey @NoorjahanB,


Thank you for reaching out! I apologize that the PDF isn't converting like normal. We are aware of the issue and are quickly working toward a resolution. We will notify you once the issue has been resolved!

Please let us know if there is anything else we can do for you.



 Hi Nick, this being the case, if the PDF has be loaded already and the option to convert wasn't taken up at the time of the loading, can it be converted from there to an image file or do you have to reload the from the start and choose the convert option then?



Hello @PeterH0303,

That's a great question. Currently, this feature does require that you re-import it in order to convert it to an image. However, you don't have to complete the upload! Once you've created the image, you can exit out of the upload screen, without uploading your PDF again. 


I love this feature because this is exactly what I use.  BUT I need to be able to create multiple links within converted pdf to photo image.  Seems like this should be easy fix by allowing a transparent box on top of image and then link it.




Thank you for your feedback! We completely understand how being able to add multiple links to the PDF that was converted into an image would be very helpful. We recommend adding the links to our buttons that are very visually appealing and should give you a high click through rate. You can put them on top of your image or below! We do appreciate your feedback and hope you have a wonderful rest of your week. 


But my PDF has 3 items that each need their own link.  So above and below still only provides one link.  I suggest constant contact allow a clear overlay so that I can segment my converted PDF and not lose my links or at least lay them back in.  thanks




Having the ability to have multiple links within in a single image is a great idea but currently we do not have any sort of overlay to achieve multiple link functionality. To accomplish your goal, I do suggest cutting your image into separate smaller photos so that each section can be clickable to a different link.

I put an example into your account to help illustrate. Check out the campaign named, "Example of Multiple Links to Appear as One Image". There are three images each with their own link but gives the appearance of one large image.

I hope this helps you move forward on your quest to have multiple links in what looks like a single image.