How To Edit A Sent Email

Caitlin_M
Administrator

"How do I edit my email once it has been sent?"

This is a common question we get from our customers here at Constant Contact. Although you can't make edits to an email with a status of Sent, there is still a way to make the changes necessary and send out the corrected information to your contacts. Here we'll show you how to make these updates.

 

Why Can't I Edit a Sent Email?

When you send an email out from Constant Contact, that email is essentially packaged up and sent out across the web to your contacts. Once this happens, the email is out of our reach in the same way that a letter is once you drop it off at the post office. Unfortunately, once it is sent out it cannot be retrieved.

 

Examples of Why a Sent Email Might Need To Be Edited

Here are a few examples of why a customer wants to edit an email that has been sent:

 

  • Change the email content but keep the same aspects of the original email (such as logos and colors)
  • Make a correction in a sent email

 

Let's explain this a little further....

 

One reason an email might need to be edited is if you only want to change a small section of the email. Maybe you are a restaurant and you send out a quick email at the beginning of the week with the specials you're offering. You would make a copy of the previously sent email, edit it to include the current week's specials and then send the updated copy out to your contacts.

 

Or, let's say I run a boutique and I am offering a discount code for some of my special customers to use online. This is the email that I sent out:

 

wrongcode.png

 

Yikes! My code was supposed to be INTHECLUB. Not to worry! I can still make sure that my customers receive the correct code.

 

The first step will be to copy the sent email. You can do this under the Campaigns tab, click on "More" then "Copy". This will essentially duplicate the email and you can then make the updates to your content. 

 

copyupdate.png

 

 

Now that I have made my copy, let's go update that discount code!

 

step1.png

 

Phew, much better! I recommend updating your subject line with "Correction" or "Updated" before sending out your corrected email. This way your contacts will know why they are receiving a second email from you within a short period of time and they won't think that you're trying to spam them. Also consider including a small text block at the top of the email with a short explanation about what was changed in the email. Check out what I put in my subject line and text block:

 

step2.png
We recommend always sending a test to yourself or another person so the email can be proofread before sending it out to your contacts. It's a great idea to have another set of eyes look over your emails. You can also post on our Critique My Campaign board to have other Constant Contact users give you feedback! 

 

 

Have any questions about editing your emails? Feel free to comment below and we would be happy to assist you!

10 Comments
JudyM3882
Participant

I'm frustrated! I'm a really busy person...and I loved the fact I could sit down and 'whip out' a very professional email in record time...so much improved over my previous way of communicating!  But now, often I'll go in, make a copy of a previously sent campaign as a base, try to change colors of text, size, etc., and it won't do it! 

 

What am I doing wrong??

Thanks in advance for your help!

Caitlin_M
Administrator

Hello @JudyM3882. I'm sorry that this is happening to you! What exactly was happening when you were making a copy of your campaigns? Were you seeing any error messages while working on your campaign? We'd like to see how we can help!

MaryW15266
Regular Participant

Hi...I just discovered the newsletter archive function and it's a great feature!  My members were asking about how to access previous newsletters and this is perfect for my needs.  However, I didn't anticipate doing this, so my newsletters all have the subject line "Your Monthly eNewsletter is Here!"  Unfortunately, the subject line doesn't indicate the month or year.  I set up the embedded link and it's working great, but there is no way to identify the month and year of each newsletter.  Any suggestions since I am unable to go back and edit the subject line now??

 

Going forward I will make sure to change my subject lines, but just wondering if there is any solution to this for past newsletters?  Thanks!

MaryW15266
Regular Participant

Oh, one other question about the newsletter archive feature...it lists the newsletters with oldest first.  Is there a way to switch that so the NEWEST newsletter is on top of the list?  Thanks!

Donna_P.
Employee

Hi @MaryW15266,

 

That's a great question and I can help you with that!

 

As you have found, the email archive uses the subject line of your archived emails in the display.  We do have a feature request open to be able to customize the link text to something other than the subject line.  I will add you to the request so you can be notified when that might become available!  In the meantime, the only way to change those previous subject lines would be to copy the sent email, change the subject line, and send them to a list with just yourself on it.  That will get the email with the new subject line into sent status to be able to add it to the archive.  

 

As far as the order of the emails in the archive, it will list the most recently archived email first in the list.  You should be able to control the order by adding or removing emails from the archive

 

 

 

NewspersonD
Participant

The View on Web link is being shared by people via social media. There is an incorrect link in the email that was sent, but I was hoping I could edit so it is correct in the web view when they click through. Is that possible?

Zoe_H
Employee

Hello @NewspersonD,

 

I do apologize for any inconvenience but you can't edit a link in a campaign once it has already been sent. You will have to copy the email and replace that link. Thanks! 

SueWoj
Participant

I wish I was at least able to correct links on a sent email since they are masked by ConstantContact (for tracking and analytics) when sent out so even if the email went out, I should be able to replace the link at least. My previous service was able to do this so I thought it would have been possible in ConstantContact. I would like this to be submitted as a feature request.

Zoe_H
Employee

Hello @SueWoj,

 

Thank you so much for your feedback! We do completely understand why this feature is important to you, and will gladly submit your request. Thank you!

USACheer
Occasional Participant

Here to second or third the request to update an existing sent email/newsletter. We have a bad link in it, and we'd like to correct that link for anyone who is sharing the web version of the newsletter. We know it won't fix what went out in emails, but would prefer to fix the online version at least. 

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