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How To Use The 3GE Poll Block


Do you ever wish that you could know what your readers are thinking? Well, using our poll block, you have a fast and easy way to get feedback and information from your readers. Here's a quick FAQ that shows you how it works in our third-generation editor.


Let's say I owned a boutique and I was getting ready for fall (definitely a nicer thought than this cold New England winter weather!). For this example, I asked what my readers favorite fall fashion item was. I could use this information in a future email to promote new items, especially those that I know that my readers are interested in.  



Once your email is sent, you can go into the reporting for your campaign and click on Total Responses to view the results for your poll.



The great part of about this reporting is that you can even filter the poll by the responses and reach out to a specific group on contacts that answered a certain way. For instance, maybe I will be having a sale on boots and I really wanted to send that email to the contacts that said boots were their favorite fall fashion item. I can export those contacts and create a list of my readers who would probably love to know about my sale on boots! Or maybe you're a nonprofit and you've asked your contacts if they would be interested in volunteering at an event you may be hosting. By using the poll block, you now know who is interested in volunteering and you can contact them directly. What a great connection! 



As always, if you have any questions, please don't hesitate to ask! What will you use your Poll block for?

Super Participant

Can you use more than one poll block in an email? I would like to use it to offer a "quiz" type piece of content. Currently we have the quiz on our website as a list of questions, with the answers offered at another link. But we thought it might be a fun experience for our list to answer the questions from an email--then perhaps we would after a period of time send out the results. Currently the quiz has 10 questions but if there is a limit on the number of poll blocks maybe it could be split into 2 or 3 emails. Not ideal, but I think it would be better than the survey feature that requires clicking through to the survey page. (Or...is there a way to embed the survey in an email? I think there isn't but perhaps I've missed something.)




Thank you for reaching out to the Community. That is a great question! You can certainly use multiple polls within your email campaign. I checked within our 3rd Generation editor, and it will allow you to add up to 10 poll blocks. You can click here for a video on adding a poll to your email campaign.


Our survey tool does require clicking a link to be taken to the survey page, rather than embedding the information within an email. However, our survey tool does allow for more customization on the types of answers to questions available such as multiple choice, rating on a scale or open-ended. For more information on our survey tool, you can click here.


In the meantime, if you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can. 

Super Participant

How can I adjust the layout styles of the poll block? The way it comes into the email now the question is in regular weight type and the answers are in bold. This may work fine for a yes/no poll but is not so good for the quiz I am doing with multiple choice answers. There is an "edit layout" button but as far as I can tell it only allows me to change the background color. Also, is the 95 character limit on the question hard-and-fast, or can it be changed?




The poll blocks within our 3rd generation editor allow you to edit the question and add up to 10 answers. You can view the editing options by clicking here. I will submit your feedback to our developers about having more customization to this feature.


Please also let us know if there is anything else we can do for you. Thank you and enjoy your weekend!

Super Participant

That link you provided is how to edit the content but nothing about the styles. I guess you are saying you cannot change the styles.




The link I provided shows the current extent of the customization available. I do apologize the poll block is currently limited on style customization. I have submitted your feedback to our engineers. As an alternative for you, our survey tool does allow changes to the styles within the editor.

Let us know if you have any other questions, we are happy to help!

Regular Participant

Hello. I added a poll block to an automated welcome email. I can see that people have clicked on it in the "clicks" results (I can't tell which option they clicked from the URL though), but there isn't a poll responses section visible anywhere. Any help is appreciated. Thanks.


 Hello @Etta,


Thank you for coming back to the community!  You are correct.  Currently reporting on the poll block is not integrated into the email automation system.  I'll add you to the feature request for us to further integrate those two products together, so that you can see the reporting that you're looking for.


Occasional Participant

I recently used the poll feature for exactly what you've suggested - a poll to solicit volunteers for an upcoming event.  I got responses (good!), but most of the responses did not contain an email, so I have no way of knowing who responded to the poll!  Did I do something wrong? 


Hello @LoriJ19972,


Thank you for reaching out to us. I'm sorry to hear that the poll block method didn't yield the results you needed. Perhaps I can offer some insight and advice.


The poll block is directly tied into the coding of the email that tracks other information, such as opening the email, tracking who responds and how for RSVP blocks, etc. Due to this, if the email is forwarded to someone else, or if someone uses the shared email link, then the responses could be skewed.


For example, posting the email to social media is a good way to generate interest, but since we cannot track who clicked what through such a setup, the results of the poll would be anonymous (poll results would show a blank name area and unidentified in the email address area).


For your purposes, I might suggest using our survey tool and having required questions that ask for email address and names. This way, whether shared on social media or forwarded from the original recipient, the person taking the survey can still get their full information to you. Remember to turn on the ability to have multiple responses to ensure forwarded emails can also be us...!


You could also utilize a landing page sign-up form to collect such information as well.


If you have any additional questions or concerns, feel free to reply to this thread or create a new one, and we'd be happy to assist.

Occasional Participant

The main problem I see with the poll is that it takes you away from the poll when you hit select.  This means most users will only hit one of the Select buttons.

To hit another, they need to know to go back to the previous page and repeat this sequence for each selection.

The other problem is that there is no confirmation on the poll page as to what has been previously selected.  Nor is there a way to change your selection.

Needs lots of work....