How to Edit Your Footer

Honored Contributor

UPDATED: January 2020

 

Every email sent out via Constant Contact has a footer in it. That footer has certain information that can be edited by you and other information that can only be edited by Constant Contact. Certain aspects are required by the CAN-SPAM Act and those won’t be able to be removed.

 

Let’s take a look at a standard footer and see what can and cannot be edited.

 

3ge-footer-block-jacks-bbq.png

  1. Your Organization's name and physical address: This is required due to the January 1, 2004 U.S. federal anti-spam legislation that went into effect that requires all email communications to include the sender’s physical address. See more info here
  2. Unsubscribe Link: This link is to allow your contact to unsubscribe from your contact list and is required to be included in all emails sent out from our service.
  3. Update Profile: This cannot be removed, but you can update what the page looks like. Click here to learn more.
  4. Our Privacy Policy: This field is not mandatory but if your business or organization has its own Privacy Policy, you can host a link to it in the footer of your emails.
  5. About our service provider: This cannot be removed and is required by law.
  6. The Constant Contact Logo: This can be removed if you are a paying customer. Just contact us here or contact Support

If you needed to edit the footer in an email, you can do so while working on a draft. However, the only information that can be updated in this overlay is your organization's information. 

 

There are some items that you can change in the footer to make it a Custom Footer. We do that here in our Custom Services Department for a fee of $99.

 

  • You can adjust the colors, layout, text, font
  • Include your own company logo
  • Change the wording of the SafeUnsubscribe Link
  • Redirect your contacts to your own Privacy Policy (pending approval)

If you’re interested in having a Custom Footer, let us know and we’ll have someone get in contact with you! Otherwise, go ahead and start modifying what you can to make the footer yours!

12 Comments

Maybe give us a white or black option, or solid color picker command for the mandatory footers? Just so there's a better blend for dark backgrounds? Just an idea.

Moderator

Hi @KazaFireEquipment

 

Thank you for sharing your feedback on this. I apologize these options are not available in our email templates. At this time changes like this can only be made through a Custom Footer. I also would suggest posting feedback like this in our Feedback Board. This section is a great place to submit feedback as it's monitored by members of our product and engineering team!

Occasional Visitor

Why no phone number

CTCT Employee

Hello @EarlE9,

 

If you're going for a custom branded footer, you can also add almost any reasonable additional text that you would like.  This is usually used for adding disclaimer text, or other business specific information, but it can absolutely include a phone number.

I have also seen occasions where people will manually add it after their company name.  So that when editing their footer info it says 
Company name: (name)  |  (phone number)

Member

Hi there, is it possible to add a SECOND address to the email footer? We're an NGO based in Cambodia but our board is in the US. We'd like both addresses on our newsletters.

 

Thanks in advance.

 

 

Moderator

Hi @CFI

 

That's a great question! The good news this custom branded footer does allow you the option to include more than one address. Here is a link to where you can to submit your request or even request more information on this service.

Visitor

We are an NGO that wants to remove our logo from the footer as it is huge in the current email we have. Do we have to pay $99 to do that? How did it get there in the first place?


Thanks!

Moderator

Hi @HeatherA8 

 

We'd be happy to help look into this footer with you! In fact, we have taken a look at your account and can see you have spoken to our phone support about this as well. A ticket has been created in your account for further assistance. A member of our support will reach out directly with any further updates.

Frequent Visitor

Why does Constant Contact require users to CALL to remove the footer? To be clear - this is such an inconvenience and makes it harder for paying customers to streamline their work. It's added time and bother.

 

Can someone let me know how I can do this on my own? I am a paying customer.


Thank you,

CTCT Employee

Hello @InspiredTherapy,

 

I apologize for any inconvenience, but we do not have a way to remove the footer. The footer contains important information that we are legally required to have. If you want to edit the footer at all, you can reply to this message and let us know. It will cost a one time $99 dollar fee. Another option is you can reply back and ask us to remove the Constant Contact logo for free. Thanks! 

New Member

There is a URL address appearing after the address in my footer. It doesn't show in my preview window but it appears when I do a test view. I do not know how it got there or how to delete it.

Administrator

Hi @DebbieM147. This website can be deleted through the Scheduling page under Physical Address. Hope this helps!