Community Blog


Here at Constant Contact, we are an industry leader in email delivery. This is no accident. All of our Terms and Conditions are designed to ensure the best possible delivery rate. That being said, it’s expected that most email campaigns will have some level of bounces. Knowing the cause and reasons behind these bounces can help you as a marketer ensure you are mailing to the most current, engaged list that you can. Over the next few months, I will be writing about Constant Contact’s various bounce categories to (hopefully) clear up any questions you may have. In this post, I will be focusing on Non-Existent and Suspended Bounces.




The Email Plus package is everything you need to drive results for your business in one affordable package. From unlimited plus campaigns to autoresponder series, this package has everything you need to get started fast!



Hi, everyone!

My name is Doug and I have been with Constant Contact since March 2015. I was fast tracked to partner support and then an advanced partner agent which I have helped support for a little over a year. I love talking to all of our customers, learning about their businesses, and how our partners are helping others with their marketing needs.

When I am not chatting with our awesome customers, I love spending time outdoors doing pretty much anything. Being in Colorado, you have many different options for activities, some of my favorites include hiking, rock climbing, bike riding, camping, and skiing. If you ever catch me out on the slopes I’ll be wearing my full bright orange attire, can’t miss me!


(Image was prior to finishing out the full orange orangutan outfit)

I look forward to assisting everyone and learning more about them on the Community!


If you use the same email design over and over, adding a simple background pattern is a great way to change things up! It’s become a standard tool in email design adding a visual dimension to something that can otherwise appear two-dimensional and “flat”. Think of it as adding a bit of variation for the eye that enhances the content of your email. However, it should complement the design of your email campaign and not over-complicate it. Think of it as an easy way to create a professional and well-designed message! Here are some reasons why you should consider adding a background pattern…



Your brand is distinctive and helps you make your mark. And including a background pattern that reinforces or accentuates your brand colors is a smart approach. You can select from standard or custom colors too. Here’s an example:


Go from this…                                                                                         To this…





More Exciting

While still allowing for good readability, using a background pattern as a design element can add even more customization to your email campaigns. You can take your email campaign from basic to sensational with a single click! Check it out:


Go from this…                                                                                          To this…






A well-used background pattern can help make the lasting impression you need to succeed. Think of it as bringing on the wow factor! Take a look:


Go from this…                                                                                        To this…





Don’t worry if you don’t think you have an eye for it – we make it easy! Our email templates already come with the ability to select either a solid background or a patterned background. In the editing area just click Design and select Change Pattern. Then use the scroll bar to find a pattern you like, click on it to apply it to your email campaign, and then click the X to return to the Design tab:





Adding a background image can help attract more focus to the content all the while accentuating your brand colors, making your email more exciting, and impressing your readers. Remember to preview and test your email campaign to both desktop and mobile before sharing it with your contacts. You’ll want to ensure it looks its best!


Have any questions about the above article? Let us know! We’d also love to know your favorite or “go to” background pattern that you regularly use in your email campaigns.



I am super excited to reveal an oft-requested update to our “Tag” feature. You can now exclude tags when sending your campaign! This is a great addition to the product as it opens up more flexibility when scheduling your campaigns so you can ensure the right people get the right email. Please keep in mind this feature is only available in our Third Generation Editor

So, how does this work? Let’s take a look at an example of scheduling including a tag: We have a popular example to use around the support floor when discussing tags. “Imagine you’re a pet store owner and you cater to dog owners and cat owners. For simplicity’s sake, you have a general mailing list because many of your email campaigns are about store-wide promotions and events. But occasionally, you have something that really only benefits dog owners. This is where tags come into play. When you get to the scheduling page, after selecting your general mailing list, there will be an option to narrow recipients by tag. This way if you only want to send to dog owners you can select their tag and schedule away.”

Now, as you will see in the picture below, there is a way to exclude tags as well. And it’s super easy!

Let’s say you have one mailing list and three tags: Dog Owners, Cat Owners, and Bird Owners. You have a promotion that only targets dog owners and cat owners. Now you can choose to exclude bird owners from receiving the mailing. And who likes bird owners, anyway? Just kidding!



But wait, Nick. If I want to exclude bird owners why don’t I just select Dog Owners and Cat Owners and choose the option “Send only to contacts who are also tagged with?” You certainly could! So let’s look at an example where it would make more sense to exclude a particular tag:

Let’s say that you have created multiple lists for the different contacts you have met at conventions or events you have attended. You want to send out an end-of-year donation email but want to exclude the people who have already donated throughout the year. You have already gone through and tagged the contacts that made donations and are now ready to send the email. You choose to exclude the people with the “already donated” tag and off the email goes! As more people donate you can then go back and add more contacts to the “already donated” tag in case you need to send the email out again.

Tags transcend the boundaries of lists. You have multiple lists that serve specific functions or cater to specific audiences but sometimes you need to either target a group of people that overlap between the different lists or exclude a group of people where the content going out to all your lists isn’t relevant.

Anyone have successful tag stories? What do you find useful about using tags?


See how you can insert these fun little icons into your Constant Contact email's subject line!



Facebook Marketplace.pngWe are happy to reveal that the Facebook Join My Mailing List app has undergone a recent update and the downloading and editing process is easier than ever! Read up on the new updates and learn how to make sure your form is noticed on your Facebook Fan or Business page. Constant Contacts Facebook Join My Mailing List app helps you collect new contacts from your Facebook page and add them to the email list of your choice with ease. 


1 Comment

My name is Thomas and I've been an employee of Constant Contact since January of 2011. I've supported several pilot programs like Social Campaigns, and have been supporting our partners for over 2 years now. I have done phone, chat, and email support and am looking forward to answering your questions in the Community.


This is us at the Beach on Easter Weekend!This is us at the Beach on Easter Weekend!

Away from work, I spend time with my wife Stacie, 9-month-old son Kaleb and 14-year-old lab mix named Cider. We've lived in Port Charlotte, FL the past year and a half. I love working with the students at my church, going for long walks on the beach, and all aspects of media. Drawing, Painting, film, TV, Music, Writing - I love it all!



Skydiving!Skydiving!A couple fun facts, too:
I went skydiving when I was 23, would do it again in a heartbeat and recommend everyone skydives at least once in their lifetime. I am also working to host an annual event to raise awareness about human trafficking in Florida and around the world. If you'd like to help put an end to human trafficking where you are visit this site.



Hi everyone!


My name is Liz and I have been with Constant Contact since September of 2015. I love collaborating with our customers about subject lines, discussing best practices and revealing helpful features. It is great to work with such a diverse group and to have the chance to engage with so many business owners in all sorts of industries. I am happy to now help on the community board!


Some more things I really love:

  • Traveling- I love checking off state parks and nature reserves from my “to visit list.”  Cross-country road trip 2014 with my boyfriend and dog, GusCross-country road trip 2014 with my boyfriend and dog, Gus
  • Arts and crafts- Photography and jewelry making
  • Podcasts- My favorite podcast has been Backstory because it combines current events with a look at relevant stories from historical events. A new favorite is Planet Money, though I love most podcasts related to comedy, food and culture.

 I look forward to working with the community!


Hello, my name is Evan and I have been with Constant Contact since the summer of 2013.





A ground-floor impression of how Constant Contact impacts our customers.



Custom Code: Commons Questions For Beginners
What you need to know to get started

What do I need to know to be able to code my own HTML or XHTML emails? This is a great place to start!



There has never been a more important time to master nonprofit fundraising. Nonprofits need to know how to craft a compelling pitch that tugs on the heartstrings and the purse strings. To do that effectively, you must know how to communicate with the right supporters at the right time before, during, and after fundraising events. We’ll show you how to do that in a more organized and efficient way. 
Join us for a free webinar to learn how email can help you stay in contact with your supporters when it matters most. 



Did you know that Constant Contact pushes updates to our product regularly?  We wanted to make sure that you get all of the latest and greatest information right here in the Community. We will also be linking off to other resources for you to stay up to date on all of the new features or enhancements! Let's jump right on in - find out what changes we made to our product in April!  



Thank you for giving us an opportunity to help answer your product and email marketing questions! Without you, we wouldn't be around. We're here for you in the Community, on Twitter (yup, even on weekends), via phone and chat (and behind the scenes on our Knowledgebase.) Make sure you know how to get in touch by looking here. 



You may have heard of this great action block in our 3GE editor called the RSVP block. It's a simple way to collect RSVPs to an event your small business or nonprofit is hosting, especially if it's something small where you only need a head count. Recently, there has been an update to the landing page that displays when a person goes to RSVP for your event, but isn't on your contact list. People will see this new landing page when you publicly share the URL through a Social Share post or include the link to your campaign on your webpage





Hello! My name is Gwendolyn. I’ve been with Constant Contact since November 2016, working in Customer Support and now Social Support since April 2017. I assist customers over the phone, and I am super excited to start assisting customers via the community forum, too! Our customer satisfaction is important to me, and I am always looking for feedback and ways to improve the customer experience.

When I have down time, I spend it mostly with my family and friends. I love knitting, and one of my favorite yarn shops is a Constant Contact customer, Longmont Yarn Shoppe in Longmont, CO! I also enjoy playing billiards, practicing kung fu, and engineering projects. Speaking of engineering, I received my degree in Materials Engineering in May 2012, so I’m really looking forward to bringing that expertise to Constant Contact.

I am really happy to join the Community, and am happy to help with anything I can to make your experience with our products more efficient and enjoyable.



As a part of National Small Business Week 2017, we are looking to find what drives you. We asked some of our customers why they started their business. Take a look to find out what they had to say. 


Don't forget to share your why with #MySmallBizWhy on your social channels.