Community Blog

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Did you know that one of our top searches here in the Community is the question "Can I edit my sent campaign?" Once I realize that month over month this search pops up without a result, I knew we had to write a post on it. This is also a question that many of our Support representatives receve as well. You want to edit the campaign you sent because you just realized that there was a typo. Or perhaps you want to edit it because you chose the wrong image to insert. 

 

Unfortunately, there is no way within Constant Contact to edit a campaign that has been sent. Once your campaign has been sent, it has left our Constant Contact servers. We have sent it out to the many servers that your contacts are on; that may be Gmail, Yahoo, Hotmail, etc. Once we hand it off, we are unable to retrieve it. 

 

But if you happen to need to edit a sent campaign, you can always make a copy

 

  1. On either the Home or Campaigns section
  2. To the right of the name of your Campaign, click the Actions drop-down
  3. Choose Copy
  4. Follow prompts

    Copy Campaign.png

Please keep in mind the best way to avoid this from happening is to send yourself a Preview/Test version to all of your email accounts. This will help you to know how the email will look when your contacts receive it. Once you are satisfied, then send out your live version to your list(s).

 

Hope that this post helped clear up this question for you! If you have any further questions please let us know!

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Do you have contacts in Awaiting for Confirmation status?  Not sure what that means?  We are here to help!  

 

If you have used the Confirmed Opt In, some contacts could get into the "Awaiting for Confirmation" status.  This means that when they signed up for your list, or were sent the confirmed Opt In email, that they did not confirm their interests in receiving your emails.  

 

Here's what happened:  

  • They received the Confirmation Email 1 of 2 ways: 
    1. They signed up for your email list, and you have the Confirmed Opt In turned on for your Sign Ups
    2. You send a confirmation request to some (or all) of your contacts
  • We sent the email to the contact, but they did not take any action with the email. In order to turn their status to Explicit they need to click the link to show that they want to continue getting your communications. 

If you have questions about Confirmed Opt In, our Account Review team is the best place to get answers.  They are available by phone at the number and hours listed here.